topic Re: Slow and Slower in Full Fibre

Slow and Slower

jim13 — Tue, 28 Dec 2021 21:57:12 GMT

This evening I've been trying to work with my download speed averaging around 2.5 Mbs.. Not much fun when wrestling with online charts and spreadsheets.

Re: Slow and Slower

jim13 — Tue, 28 Dec 2021 22:11:16 GMT

Aaargh!

Re: Slow and Slower

jab1 — Tue, 28 Dec 2021 22:18:07 GMT

@jim13 Yup, you have a problem. I probably won't respond until tomorrow morning, but if you can resply with the details requested below, I may have some suggestions.

information from these two sites:-

BT Broadband(obscuring your phone number) and BTW Performance Tester - Over a wired (ethernet) connection please report the 'Additional Diagnostics', and sight of the Help Desk tab from your Hub would be a start.

It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of you phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

If phone test is OK then take the front off your telephone master socket, you may need to remove two screws. In behind you will find the test socket. Plug a filter in here and connect that to your hub. If it’s still dropping out then report a fault at https://faults.plus.net.

Re: Slow and Slower

Mustrum — Tue, 28 Dec 2021 22:41:23 GMT

Are you getting the same if you connect directly to the router bypassing all those power lines and WiFi extenders?

Re: Slow and Slower

jim13 — Wed, 29 Dec 2021 07:29:39 GMT

This is where I start most mornings. Near 20 Mbs is fine for me. Problem is that it slows as the day goes on and I usually end up with low single figures. It's a mystery.

Re: Slow and Slower

jab1 — Wed, 29 Dec 2021 07:30:34 GMT

Sight of the other requested tests would also help.

Re: Slow and Slower

jim13 — Wed, 29 Dec 2021 07:31:42 GMT

I don't know. I'll try that today.

Re: Slow and Slower

jab1 — Wed, 29 Dec 2021 07:33:13 GMT

Thank you.

Re: Slow and Slower

jim13 — Wed, 29 Dec 2021 07:34:30 GMT

John

Ah. Unfortunately, I don't know how to do them. I'm dyslexic when it comes to sockets and stuff !

Re: Slow and Slower

jab1 — Wed, 29 Dec 2021 07:39:26 GMT

@jim13 RE: the other items - The 'BT Broadband' is just a case of clicking the link I provided, and your Help Desk report is via your Hub, the picture below may help you find it.

Re: Slow and Slower

Gandalf — Wed, 29 Dec 2021 11:19:15 GMT

Thanks for your post @jim13

I'm really sorry to see you're having speed issues.

I've tested your line today and I can see your connection's dropping and the speed your router's getting is artificially restricted by automated software to 22.4mbps so I'd like to arrange an Openreach engineer visit with you to investigate further.

Could you reply to the ticket I've logged on your account Here with when you'll be available for a visit?

If you can post back once you've responded, I'll make sure we book the engineer as soon as we can.

Re: Slow and Slower

jim13 — Thu, 30 Dec 2021 08:30:19 GMT

This was connecting direct to router at 08:1And below is reading via Powerline 5 minutes later.5 this morning.

Re: Slow and Slower

Gandalf — Thu, 30 Dec 2021 11:08:04 GMT

Thanks for getting back to us @jim13

I've booked the engineer visit for you and I've updated the ticket 220710356 with the appointment details.

Let us know how it goes.

Re: Slow and Slower

jim13 — Thu, 30 Dec 2021 11:34:55 GMT

Many thanks

Much appreciated.

Jim

Re: Slow and Slower

198kHz — Thu, 30 Dec 2021 12:49:35 GMT

@jim13 wrote:

This is where I start most mornings. Near 20 Mbs is fine for me. Problem is that it slows as the day goes on and I usually end up with low single figures. It's a mystery.

May be of some relevance?

https://community.plus.net/t5/Fibre-Broadband/Openreach-engineer-finds-no-fault-PN-want-to-send-another/m-p/1848809#M130860

Re: Slow and Slower

Gandalf — Thu, 30 Dec 2021 15:44:59 GMT

@jim13 wrote:
Many thanks

Much appreciated.

Jim

No problem at all Jim. Let me know how the engineer visit goes.

@198kHz wrote:
@jim13 wrote:
This is where I start most mornings. Near 20 Mbs is fine for me. Problem is that it slows as the day goes on and I usually end up with low single figures. It's a mystery.

May be of some relevance?

https://community.plus.net/t5/Fibre-Broadband/Openreach-engineer-finds-no-fault-PN-want-to-send-another/m-p/1848809#M130860

Having gone through that thread, I'm not entirely sure how it's relevant as they seem to be having throughput issues at peak times though the jury's out whether that's a capacity issue. Plus they're in different areas so can't be to do with one exchange. It's a good shout though but I think we're looking at two separate issues.

Re: Slow and Slower

198kHz — Thu, 30 Dec 2021 16:13:25 GMT

@Gandalf wrote:

@198kHz wrote:
https://community.plus.net/t5/Fibre-Broadband/Openreach-engineer-finds-no-fault-PN-want-to-send-another/m-p/1848809#M130860

Having gone through that thread, I'm not entirely sure how it's relevant as they seem to be having throughput issues at peak times though the jury's out whether that's a capacity issue. Plus they're in different areas so can't be to do with one exchange. It's a good shout though but I think we're looking at two separate issues.

Not capacity as such - more likely packets dropping somewhere "up the chain" in the internet architecture, where the individual exchange is not relevant.

Re: Slow and Slower

jim13 — Sat, 01 Jan 2022 15:11:54 GMT

Yes, the engineer arrived yesterday morning and worked his way through the whole system until he managed to have my download speed running at 30mbs (never been that good before) so I’m perfectly happy with the outcome. The positioning of my laptop within the house was a critical factor. A few inches left or right and the speed tailed off . Needless to say, I have marked off the prime position with a large X

Many thanks indeed to the OpenReach engineer and everyone else who helped solve a mystery that has manifested itself quite often over the past year or two.

I think we can mark this as job complete.

Regards

Jim

Re: Slow and Slower

adam945 — Sun, 02 Jan 2022 09:32:43 GMT

Thanks a lot for letting us know @jim13 and I'm glad to hear that your issues now appear to e resolved. Please do let us know if you have any further issues at all and we'll be more than happy to help.