topic Request DLM reset on my line in Full Fibre

Request DLM reset on my line

gerrymcphillips — Fri, 17 Dec 2021 21:07:17 GMT

I'd like to request a DLM reset on my line. The line speed has been banded to 3.1Mbps. Recent storms have affected our electricity supply which means Openreach have restricted the maximum line speed.

Thanks

Gerry

Re: Request DLM reset on my line

jimsmiths — Sun, 19 Dec 2021 03:56:13 GMT

There is a block of flats with equipment on the roof i can usually see it from my upstairs windows or from my back garden. At the moment its covered in green stuff . But i think that's where i must pick up my 715 Mbps. And that park nearby where i pick up the 1442-Mbps. I walked past some houses on the Roads nearby and some of the houses could have 850+ Mbps 5g broadband . If only they knew.They probably have Bt wet string broadband running 15-mbps.Just found out some of the 4g-lte routers are 2Gbs download....diy wall mounted folding table Netgear MR2100 cat 20 LTE 2Gbps download...Didn't realize they had come so far with 4g LTE.

Re: Request DLM reset on my line

adam945 — Sun, 19 Dec 2021 16:00:27 GMT

Hello @gerrymcphillips

Thanks a lot for reaching out and for making us aware of this. I've just read through the notes on the account and this was apparently done a couple of weeks ago, supposedly anyway.

I can see that the line is still artificially banded, so I've raised a request to have it reset, this should take around 3 working days.

Apologies for the inconvenience caused here.

Re: Request DLM reset on my line

gerrymcphillips — Sun, 19 Dec 2021 16:50:29 GMT

Hi Adam

Thanks very much for requesting that, appreciated.

Gerry

Re: Request DLM reset on my line

Gandalf — Mon, 20 Dec 2021 08:41:12 GMT

Thanks for getting back to us Gerry,

No problem, let us know how it goes

Re: Request DLM reset on my line

gerrymcphillips — Mon, 20 Dec 2021 15:43:56 GMT

Hi @Gandalf @adam945

Glad to say the DLM reset has been completed and my speed has returned to normal. Just ran a speed test and getting 8.6Mbps down and 0.96Mbps up, which is the max I would expect on my line.

https://www.speedtest.net/result/12494090754

Thanks

Gerry

Re: Request DLM reset on my line

Gandalf — Tue, 21 Dec 2021 08:33:23 GMT

Hi Gerry,

Excellent! I'm glad to see your speed's returned to normal now.

Let us know if you have further issues or there's anything else you'd need help with and merry Christmas

Re: Request DLM reset on my line

dvorak — Tue, 21 Dec 2021 20:34:24 GMT

Moderators Note

This topic has been moved from ADSL Broadband to Fibre