topic Re: Upgrade speeds. in Full Fibre

Upgrade speeds.

Loon — Mon, 20 Dec 2021 08:56:25 GMT

Hi,

I have been looking at upgrading my line as other companies are now offering ultra fast broadband in our area. I have looked at BT and Sky and allegedly I can get ultra at my address. When I go to look at my Plusnet account to upgrade it only offers my current package of up to 30Mb.

Why do you not offer the 66Mb package on my line? Do you have plans to go into the 21st century with your broadband speeds in the near future?

Regards Rob

Re: Upgrade speeds.

jab1 — Mon, 20 Dec 2021 09:31:29 GMT

@Loon Can I suggest you post the result from here: BT Broadband as a screenshot , making sure you don't show your phone number . That will show what you can theoretically get.

Re: Upgrade speeds.

Loon — Mon, 20 Dec 2021 09:47:29 GMT

Re: Upgrade speeds.

jab1 — Mon, 20 Dec 2021 09:55:13 GMT

@Loon The reason you are not offered the 'up to 80Mb/s' option is because you can get FTTP. Unfortunately, PN do not currently offer this service - 'coming sometime soon' - so to get it you would need to change providers.

Looking at your current offering on that screenshot, it appears you are some distance from the VDSL cab, so would only get a low speed anyway.

Maybe others/PN Help Team staff would be able to give you more idea.

Re: Upgrade speeds.

Loon — Mon, 20 Dec 2021 10:01:17 GMT

Thanks for the info. Looking at other providers might now be an option I look into as BT/Plusnet don't seem to care upgrading line like mine.

Re: Upgrade speeds.

Baldrick1 — Mon, 20 Dec 2021 10:04:59 GMT

@Loon

If you are still in a contract then if you ring the Customer Options Team on 0800 013 2632 they will arrange for you to move to either BT or EE FTTP service without you incurring a cancellation charge.

Re: Upgrade speeds.

Loon — Mon, 20 Dec 2021 10:45:32 GMT

Thanks for the heads up. I feel a cunning plan coming on

Re: Upgrade speeds.

adam945 — Mon, 20 Dec 2021 13:28:18 GMT

I have a slightly different on this one @Loon

While @jab1 is correct, in that you can get FTTP at the property, this wouldn't be the reason why we wouldn't offer customers the choice to upgrade to Unlimited Fibre Extra (speeds up to 80Mbps).

The reason you don't have the option to upgrade to Unlimited Fibre Extra is because on the FTTC network, which we supply on, your line can only achieve speeds of up to 30.8Mbps.

Why would we ask customers to pay more for Unlimited Fibre Extra when their line can only achieve speeds up to 30.8Mbps? Which is why on FTTC, you're already on the most suitable package with us (Unlimited Fibre - 40/10).

In regards to coming into the 21st century, I agree in one sense with FTTP (although watch this space), but on FTTC, we can only provide a service based on the infrastructure available around your property.

If you're looking at FTTP, I second @Baldrick1's post

Re: Upgrade speeds.

jab1 — Mon, 20 Dec 2021 13:48:49 GMT

Yep, my original reply was slightly wrong as @Loon is obviously a long way from the VDSL cab, thus making the 80/20 product unviable. I should probably have been clearer in my initial post.

Re: Upgrade speeds.

Loon — Mon, 20 Dec 2021 14:03:39 GMT

Again thanks for the replies.

Adam I have been a Plusnet customer for many years and to be honest I am happy with the service. I understand the actual infrastructure is out of your hands but unfortunately in today's world if you don't ask you don't get.

I appreciate the watch this space but do you have a rough timeline? Week/month/year would be fine

Re: Upgrade speeds.

adam945 — Tue, 21 Dec 2021 08:12:57 GMT

I understand @Loon - the amount of devices / services that rquire an internet connection these days is crazy, compared to a few years ago.

I wish I had some sort of time frame but in all honesty, we don't at the moment. The new Hub Two is FTTP compatible though so with that being out now, I can't imagine it being too long.