Disconnections since DLM reset

Scottonpc — Thu, 09 Dec 2021 18:30:45 GMT

Last week I submitted a fault as the download and upload speed was slow and Plusnet reset the DLM. The speed has increased but the internet connection disconnects once a day since the DLM was reset

1. Product name:	Plusnet Hub
2. Serial number:	+081441+NQ11447432
3. Firmware version:	Software version 4.7.5.1.83.8.289.1.3 Last updated 06/12/21
4. Board version:	Plusnet Hub One
5. DSL uptime:	0 days, 16:18:23
6. Data rate:	8187 / 42051
7. Maximum data rate:	8186 / 45873
8. Noise margin:	5.8 / 6.6
9. Line attenuation:	25.7 / 22.0
10. Signal attenuation:	25.7 / 19.5

Re: Disconnections since DLM reset

LaurenB — Fri, 10 Dec 2021 11:06:14 GMT

Hiya @Scottonpc, I'm really sorry for the issues with your service.

I can certainly see that there been a number of drops occurring with the connection and so I have raised a request to have your profile amended to stable to try help with this. The line does also look to be banded and so I have raised a request to have this lifted also for you and created a new ticket here: https://www.plus.net/wizard/?p=view_question&id=220315517

topic Re: Disconnections since DLM reset in Full Fibre

Disconnections since DLM reset

Re: Disconnections since DLM reset