topic I have no in Full Fibre

I have no

John40 — Sun, 05 Dec 2021 11:08:48 GMT

Not had internet since yesterday afternoon in Lincoln is there a problem.

Re: I have no

jab1 — Sun, 05 Dec 2021 11:38:49 GMT

@John40 Welcome to the forums. You say you have no internet. What colour are the lights on the Hub, and what self-help have you undertaken. A few more details may enable other Community members, and Plusnet Help Team staff to help you.

Re: I have no

John40 — Sun, 05 Dec 2021 11:48:22 GMT

They are all green accept the internet and that one is red.

Re: I have no

jab1 — Sun, 05 Dec 2021 11:57:57 GMT

OK, have you done anything like rebooting the Hub, for instance, although that may not help, in this case?

Can you post a screenshot of your Hubs Help Desk page?

Re: I have no

LaurenB — Mon, 06 Dec 2021 12:59:25 GMT

Hiya @John40, I'm really sorry for the issues with your service!

I've had a check and it looks like your connection is now back up and running again, which is good to see. Looking at the logs, it looks like your router was trying to connect with the wrong password.

Should you have any further queries at all, please do just get back to us.

Re: I have no

John40 — Mon, 06 Dec 2021 13:18:26 GMT

I don't know why it should have done it as it was working ok then it just stopped working. It had not been touched and it was all changed all by itself. The lad I spoke to was brilliant.

Re: I have no

LaurenB — Mon, 06 Dec 2021 16:02:31 GMT

Thanks for getting back to me. I am sorry for the problems caused but pleased you're happy with the support and will pass on the feedback internally.

Please let us know should you need any further support.