topic Re: Under 5mbps on Fibre since renewal, unusable!!! in Full Fibre

Under 5mbps on Fibre since renewal, unusable!!!

leighfos13 — Sat, 04 Dec 2021 09:07:39 GMT

Please please help.

I live very rural and my whole house runs on WiFi for entertainment (2 kids and 2 adults).

Since I renewed last week I am getting constant drop outs and now when it’s online it’s under 5MBPS!

I am guaranteed over 50mbps and usually experience 70mbps which is why I renewed!!

Please anybody help, two isolating children and no television or internet is causing carnage!

Leigh

Re: Under 5mbps on Fibre since renewal, unusable!!!

jab1 — Sat, 04 Dec 2021 09:12:57 GMT

@leighfos13 Welcome to the forums. That sound horrendous.

Can you post screen shots of (1) the 'Advanced Diagnostics' from BTW Performance Tester , and (2) your Hubs Help Desk page for a start?

Re: Under 5mbps on Fibre since renewal, unusable!!!

leighfos13 — Sat, 04 Dec 2021 09:20:15 GMT

I can’t seem to find how to add pictures on the post ? I have got what you requested ?

Re: Under 5mbps on Fibre since renewal, unusable!!!

jab1 — Sat, 04 Dec 2021 09:22:21 GMT

To add pictures, click the icon to the right of the 'smiley face' and follow instructions. HTH

Re: Under 5mbps on Fibre since renewal, unusable!!!

leighfos13 — Sat, 04 Dec 2021 09:24:17 GMT

I’m really sorry but there is no smiley face, I’m using my mobile phone if that makes any difference? All I have is a topic heading and content (where I’m typing now).
Leigh

Re: Under 5mbps on Fibre since renewal, unusable!!!

leighfos13 — Sat, 04 Dec 2021 09:28:03 GMT

I have added the pictures to MY IMAGES folder on my profile, unsure if you can see that folder?

Re: Under 5mbps on Fibre since renewal, unusable!!!

jab1 — Sat, 04 Dec 2021 10:17:03 GMT

@leighfos13 Sorry for the delay - phone interrupted. Looking at those pictures, it appears that you have been artificially restricted for some reason. Nothing much I can suggest other than ringing in with a fault, or reporting one at faults.plus.net.

Keep us informed of progress.

Re: Under 5mbps on Fibre since renewal, unusable!!!

adam945 — Mon, 06 Dec 2021 11:15:08 GMT

Thanks a lot for raising the fault with our Technical Support Team @leighfos13 - looks like an engineer visit has been arranged for tomorrow. Let us know if you're having any issues after the appointment takes place and we'll be happy to follow up.