topic Re: Dropsy in Full Fibre

Dropsy

jim13 — Thu, 25 Nov 2021 19:07:48 GMT

Connections dropping at a record rate - over twenty since four o'clock this morning. The outages last around five minutes each time and have been playing havoc with my online book editing.

Yes, I've done all the checks (dozens of times) and renewed all my internal cables. The maddenng thing is that I have a constant blue light on my router, so no clues there.

Santa Claus will be getting my note. I'm switching to an iPhone and will use a nearby hotspot,

Grrr.

Jim

Re: Dropsy

jab1 — Thu, 25 Nov 2021 19:17:31 GMT

@jim13 Suggestion: Post the results of (1) BTW Performance Tester - the Advanced Diagnostics report (2) Your Hubs Help Desk page - obscuring personal details - is the 'broadband username' at line 12 yours or 'setup' and (3) The output from the 'WAN' tab of the Event Log.

This is all assuming you have a Hub1, of course.

Re: Dropsy

jim13 — Thu, 25 Nov 2021 19:33:22 GMT

Grabbed this. No idea how or where to get the other imformation.

Re: Dropsy

jab1 — Thu, 25 Nov 2021 19:36:46 GMT

@jim13 That indicates you have a problem, but doesn't tell us what or where, unfortunately.

If you have a Hub1, this picture may help with the other two:-

Re: Dropsy

jim13 — Thu, 25 Nov 2021 20:12:56 GMT

Sorry, unable to find that page. Everything I click on gets me someone trying to sell me what I already have.

I appreciate you trying to help, but this has actually gone on since day one of my contract. I'm just fed up.

Best to leave it.

Jim

Re: Dropsy

jab1 — Thu, 25 Nov 2021 20:16:24 GMT

@jim13 To 'find that page', enter '192.168.1.254' - without the quote marks into the address bar of your browser - it will open the home page of your hub.

Re: Dropsy

Gandalf — Fri, 26 Nov 2021 10:57:58 GMT

Hi @jim13

I'm really sorry to see you're having issues with your connection.

While your device is connected onto the WiFi, could you go to http://192.168.1.254 and at the bottom of the page, what software version does it show your router's running on?

Also it may be worth going through some wireless troubleshooting Here.

Let us know how it goes.

Re: Dropsy

jim13 — Fri, 26 Nov 2021 17:47:06 GMT

Hi Gandalf

Seems up to date.

Software version 4.7.5.1.83.8.289.1.3 | Last updated 23/11/21

Re: Dropsy

Gandalf — Sat, 27 Nov 2021 10:02:04 GMT

Thanks for getting back to me @jim13

Yeah that's the latest software version. Could you try going through the WiFi troubleshooting steps mentioned above?

Let us know how you get on

Re: Dropsy

jim13 — Sat, 27 Nov 2021 12:00:23 GMT

Many thanks for taking the time to help. I fitted new ethernet cables, hub (port 4) to powerline adapter, powerline adapter to Netgear extender (port 4) then third cable to laptop. Working fine now.

Thanks again

Jim

Re: Dropsy

Gandalf — Sat, 27 Nov 2021 14:41:50 GMT

Cheers for getting back to me Jim,

No problem, I'm glad to see you've got to the bottom of the problem.

P.S. I was talking with my colleague Tony about you earlier though I wasn't eating a sandwich. ‌‌

(This probably won't make any sense to anybody else reading without the background...)

Let us know if you have further issues or there's anything else you'd need help with.