topic Where do i start....? in Full Fibre

Where do i start....?

mrshaw14 — Sun, 21 Nov 2021 21:24:52 GMT

Okay i entered into a contract with plusnet for broadand only, my pacage was for upto 30mb download speeds and upto 9mb upload speeds, i was going to upgrade my broadban but having looked at my account i see that my package has been downgraded to 11 mb download speeds and 3-6 upload speeds???

Plusnet have been nothing but a pain from day one with the constantly loss of connection which i had to have an engineer to call round and then issued with a new router, my question is why have i been downgraded when my contract is here in my hands saying upto 30mb download speeds?? yet my account says 11mb, is this some kind of joke or what? absolutely disgraceful and a word with offcom may be needed!!

Re: Where do i start....?

Mustrum — Sun, 21 Nov 2021 22:29:14 GMT

Maybe if you had bought a phone you could tell if your line was noisy and got a fault reported and sorted.

The automatic DLM system is designed to reduce speeds until it can give consistent speeds.

Re: Where do i start....?

TheMightyAJ — Mon, 22 Nov 2021 13:54:13 GMT

Thanks for your time on the phone this afternoon @mrshaw14. As discussed, I've logged a response following our conversation on this support ticket.