topic Re: Plus net one hub red light in Full Fibre

Plus net one hub red light

wsara281 — Wed, 17 Nov 2021 22:49:13 GMT

My wifi went out earlier today and the hun just continues to display a red light with the broadband icon and flashes blue then repeats the process, this is the second time now in the past couple of months, thought plusnet was meant to have good service

Re: Plus net one hub red light

jab1 — Thu, 18 Nov 2021 07:46:13 GMT

@wsara281 Welcome to the forums. Not much to go on there 😉. Your broadband appears to have a problem. First things I would suggest - try resetting your Hub (hold the on/off switch in for at least 30 seconds), and check for any noise on your land-line - dial 17070, select option 2. After confirmation of your phone number, there should be no sound apart from the regular 'Quiet Line Test' announcement - if there is, report a phone fault first.

Re: Plus net one hub red light

wsara281 — Thu, 18 Nov 2021 09:25:19 GMT

John, done what you said everything seems fine but nothing has changed sadly

Re: Plus net one hub red light

jab1 — Thu, 18 Nov 2021 09:29:49 GMT

@wsara281 So, there is no noise on the phone? - which is a good sign 😀 , but no change on the Hubs behaviour?

Hopefully, one of the Help Team will be along soon - they can do much more than I can, or you could try ringing in.

Re: Plus net one hub red light

wsara281 — Thu, 18 Nov 2021 09:51:55 GMT

There’s just the usual blank dial tone when I pick it up, other than that no change to the hub, the broadband sign just keeps disappearing every now and then as well

Re: Plus net one hub red light

jab1 — Thu, 18 Nov 2021 09:57:48 GMT

OK. Is it possible for you to post your Hubs 'Help Desk' tab? Please ask if you need any help.

Re: Plus net one hub red light

wsara281 — Thu, 18 Nov 2021 10:09:16 GMT

Not too sure where that is sadly 😕

Re: Plus net one hub red light

jab1 — Thu, 18 Nov 2021 10:11:16 GMT

OK - a lot of people have that problem. 😉 Does this picture help?

Re: Plus net one hub red light

adam945 — Thu, 18 Nov 2021 11:45:03 GMT

Hello @wsara281

Thanks a lot for reaching out and I'm really sorry to hear that you're having problems with your broadband connection. I've just had a peek and can see that you've raised this with our Technical Support Team this morning. An issue on the phone line has been found, which we're hoping to have addressed by 22/11/2021.

You can both view and comment on the open Ticket for direct communication with our Technical Support Team here.