topic Re: WiFi Passwords in Full Fibre

WiFi Passwords

OldFrank — Mon, 15 Nov 2021 18:51:40 GMT

Hello.

Do i have to use different passwords for the 2.4 Ghz band and the 5 Ghz band ????. can anyone advise me please.

Re: WiFi Passwords

jab1 — Mon, 15 Nov 2021 18:52:50 GMT

No - use the same password for both.

Re: WiFi Passwords

OldFrank — Mon, 15 Nov 2021 19:07:33 GMT

Hello.

When i try using the same password on the 5 Ghz band nothing will connect, laptop, mobile phones, firestick. They will only connect to the 2.4 Ghz band.

Re: WiFi Passwords

jab1 — Mon, 15 Nov 2021 19:08:59 GMT

Are any of those items 5Ghz capable?

Re: WiFi Passwords

OldFrank — Mon, 15 Nov 2021 19:18:01 GMT

Hello.

Yes they are all 5 Ghz capable.

Re: WiFi Passwords

jab1 — Mon, 15 Nov 2021 19:20:36 GMT

Very strange, because the advice I gave is the standard one - from people with more experience in these matters than me. Have they connected to 5Ghz previously?

Re: WiFi Passwords

OldFrank — Mon, 15 Nov 2021 19:39:29 GMT

Yes they have, but today i have had a lot of problems with my line connection, had to do several resets of my WiFi connection on the hub and the Plusnet techies are monitoring my line overnight. They have raised a ticket on my line problems, just have to wait and see what it is like tomorrow.

Re: WiFi Passwords

jab1 — Mon, 15 Nov 2021 19:41:44 GMT

OK, but note my comment re the password. It helps, BTW, if you give all relevant information when you raise a query.

Re: WiFi Passwords

Gandalf — Tue, 16 Nov 2021 10:00:06 GMT

Hi @OldFrank

I'm sorry to see you can't connect to the 5GHz wireless band.

Could you find out what firmware your router's on? If you go to your router's settings at http://192.168.1.254 and at the bottom you'll see the 'software version'. Let me know what this says as I suspect you may not be on our latest version.

Re: WiFi Passwords

OldFrank — Tue, 16 Nov 2021 10:22:21 GMT

Hello.

I am on the latest version firmware: 4.7.5.1.83.8.263.

The problem seems to be that the 2.4ghz overrides the 5ghz on all of my devices. my devices can see the 5ghz band but cant connect to it, which is a shame because I am on the 80mbs fibre. The only way to connect to the 5ghz is to disable the 2.4ghz which seems a bit senseless.

Re: WiFi Passwords

jab1 — Tue, 16 Nov 2021 10:25:57 GMT

@OldFrank That is not the latest version, and possibly why you are having these problems. The latest version is .283.1.2 (or even .3, can't remember). Hopefully @Gandalf can get you upgraded.

Re: WiFi Passwords

OldFrank — Tue, 16 Nov 2021 10:30:42 GMT

Thanks for the info about the firmware.

Re: WiFi Passwords

OldFrank — Tue, 16 Nov 2021 10:48:14 GMT

Hello.

My firmware version is: 4.7.5.1.83.8.263

many thanks

Re: WiFi Passwords

Gandalf — Tue, 16 Nov 2021 13:43:33 GMT

Thanks for getting back to us @OldFrank

Ah that's really odd.

I can see you've posted in the topic Here and we'll update the firmware as soon as we can which should hopefully resolve.

Re: WiFi Passwords

OldFrank — Tue, 16 Nov 2021 13:51:37 GMT

Will that be the same firmware that @bobpullen is pushing out ?? and how long will i have to wait ?

Cheers.

Re: WiFi Passwords

jab1 — Tue, 16 Nov 2021 13:55:05 GMT

Yes, same F/W, and it probably be Bob that advises you when it is pushed - usually around a week later, as this tends to be doe in batches.

Re: WiFi Passwords

OldFrank — Tue, 16 Nov 2021 14:37:52 GMT

That's a shame as my Hub One say's it is broadcasting on 2.4ghz and 5ghz but none of my Wifi devices can see the 5ghz channel. These Hub's are not the best.

Re: WiFi Passwords

jab1 — Tue, 16 Nov 2021 14:44:38 GMT

I don't think it is necessarily the Hubs fault, but wait until you get the updated F/W and see if anything changes. TBH, I doubt you will see a massive difference in real-world performance connected to the 5Ghz anyway.

Re: WiFi Passwords

OldFrank — Tue, 16 Nov 2021 14:54:27 GMT

Hello.

When i first got the Hub i was able to connect to the 5ghz with laptop and other devices, Ookla speedtest on 5ghz channel was almost 70mbs. Now stuck on the 2.4ghz channel just over 40mbs, that's a big difference.

Re: WiFi Passwords

jab1 — Tue, 16 Nov 2021 15:00:05 GMT

Don't doubt you, but I have considerably higher-specced modem/router and am running two laptops - one is only 2.4Ghz, the other 5, and they both report near-identical figures, to within .2Mbps of each other.