topic Speed decrease after upgrading in Full Fibre

Speed decrease after upgrading

kwikfix — Tue, 16 Nov 2021 18:20:59 GMT

So after being out of contract for many years but staying with Plusnet I decided to take up a new 18 month contract.

The idea was to decrease my cost yet increase performance as I opted for the faster super fibre option.

Imagine my dismay after 24hrs to find my speed lowered by at least 10 mbps.

So not only did I not get the lower price offered to "new customers" I get my speed slashed.

Not impressed as a long serving customer, hearing friends brag about the super fast speeds they get yet mine is now slower & tied to a contract.

Yes I have done all the tests.

Yes I have waited weeks for it to settle in.

Re: Speed decrease after upgrading

jab1 — Tue, 16 Nov 2021 18:27:19 GMT

@kwikfix This should have been on the Fibre board - I will flag it to the mods - but if you post screenshot results of BT Broadband - obscuring your phone number, BTW Performance Tester - the 'Advanced Diagnostics' report, and your Hubs Help Desk - obscuring personal details, Community members may be able to advise.

Re: Speed decrease after upgrading

kwikfix — Tue, 16 Nov 2021 18:28:04 GMT

Thank you, realised after but couldn't find the delete option fast enough

Re: Speed decrease after upgrading

Mav — Tue, 16 Nov 2021 20:44:29 GMT

Moderator's note(s):

Thread moved from ADSL Broadband to Fibre Broadband.