topic Re: Fibre broadband constantly dropping out in Full Fibre

Fibre broadband constantly dropping out

shesawsparks — Sun, 07 Nov 2021 23:32:22 GMT

I started a new fibre broadband contract with Plusnet back in September this year and now I'm beginning to wish I hadn't. Every day my internet connection very regularly drops out, I'll be watching a video or just doing some general web browsing when I'll suddenly have no internet and have to wait about 20-30 seconds for it to reconnect again, which is both extremely annoying and inconvenient. Please could someone investigate.

Re: Fibre broadband constantly dropping out

Ridethesplit — Mon, 08 Nov 2021 08:00:33 GMT

https://community.plus.net/t5/Fibre-Broadband/Repeated-connection-drop-outs/td-p/1836763

Same problem.

Been with PN for years no issues, then this year, repeated dropouts and shocking speeds.

Re: Fibre broadband constantly dropping out

Gandalf — Mon, 08 Nov 2021 13:06:01 GMT

Thanks for your post @shesawsparks and welcome to our Community Forums.

I'm sorry to see you're having issues with your connection.

I've tested your line today and the tests aren't showing any issues with your router getting 40mbps and no drops over 15 days. Looking into your router's settings, all your devices seem to be wireless so I'd recommend going through some WiFi troubleshooting steps explained Here. Let us know how you get on.

@Ridethesplit, I've responded to your own topic Here. Can you take a look please?