topic Re: 80/20 gone back to 40/10 in Full Fibre

80/20 gone back to 40/10

Tristramd — Thu, 04 Nov 2021 08:41:04 GMT

My order was put on the wrong speeds, I was on the 40/10. Yesterday plusnet put a order through for 80/20. At around 12:16am today the modem reconnected at full 80/20 and speed tests on my
Unifi DreamMachine was 74-75. Fab

Woke up this morning to see modem has reverted to 40/10 around 6am.

Whats going on?

Re: 80/20 gone back to 40/10

BD — Thu, 04 Nov 2021 15:27:05 GMT

Hi @Tristramd, thanks for getting in touch and I'm sorry to hear you're having speed issues at the moment. I can see when looking over your connection from this side the product looks to have certainly changed to the 80/20 however it looks like there's banding currently on our suppliers side limiting the speeds to 40Mbps. In which case, I've put through the request to remove the banding and this should be actioned in the next 3-5 working days at most.
Let us know how it goes moving forwards and should you still be seeing the speed issues come this time next week then please let us know and we'll happily chase this up further for you.

Re: 80/20 gone back to 40/10

Tristramd — Thu, 04 Nov 2021 15:30:40 GMT

Thank you BD

Why would banding be applied? If I didn’t have an early alarm this morning I wouldn't of known that it did connect to 80/20 for a few hours. ha

Re: 80/20 gone back to 40/10

BD — Thu, 04 Nov 2021 18:19:13 GMT

Hi @Tristramd and thanks for getting back to me and you're very welcome. We do see from time to time after a modify order has been put through on a service and banding can soon be applied side. I'm not too sure what causes this but I'm confident that through our unbanding process we have with our suppliers that we should be able to correct this for you in the next 3-5 working days.

Re: 80/20 gone back to 40/10

Tristramd — Sat, 06 Nov 2021 09:24:40 GMT

Speeds now back up after banding removed

Is my line stats ok?

Re: 80/20 gone back to 40/10

adam945 — Sun, 07 Nov 2021 14:28:19 GMT

Great stuff @Tristramd

Thanks a ot for letting us know and I'm really glad that @BD was able to get this sorted for you. Feel free to give us a shout if you need any further assistance at all.