topic Re: Slow Internet Speed and connection again in Full Fibre

Slow Internet Speed and connection again

bennykkf — Wed, 03 Nov 2021 14:43:29 GMT

Hi admin,

Is facing slow internet speed and connection dropped (especially during night after 9pm) since last weekend, would anyone please help and diagnose? Please let me know further information is required.

Re: Slow Internet Speed and connection again

Gandalf — Wed, 03 Nov 2021 21:08:58 GMT

Hi @bennykkf

I'm sorry to see you're having issues with your connection.

Line tests aren't showing any definitive problems but it looks like your router hasn't dropped connection in 23 days.

Can you turn your router off then back on and let us know if you're still having issues after that?

While line tests aren't finding a definitive problem though, they are showing what's known as a bridge tap which we'd likely need to arrange an Openreach engineer visit to resolve but let's see if rebooting your router sorts this out.

Finally your router's on an old firmware which has a few acknowledged WiFi issues that may not be helping, so it may be worth posting in the topic Here and we'll (@bobpullen) will update the firmware.

Re: Slow Internet Speed and connection again

bennykkf — Wed, 03 Nov 2021 21:39:09 GMT

Hi @Gandalf , thanks for your follow-up. The speed is bit better than before but it is still not as expected.

Re: Slow Internet Speed and connection again

Gandalf — Thu, 04 Nov 2021 12:53:08 GMT

Thanks for getting back to me @bennykkf

Do you have a laptop or desktop you can plug into your router using an ethernet cable to compare against?

Re: Slow Internet Speed and connection again

bennykkf — Thu, 04 Nov 2021 12:59:04 GMT

Hi @Gandalf sorry but I don't have any devices to have LAN port

Re: Slow Internet Speed and connection again

Gandalf — Thu, 04 Nov 2021 17:56:19 GMT

Hi @bennykkf

No problem, I think it'd be a good idea to arrange an Openreach engineer appointment to take a closer look.

Can you reply to the ticket I've logged on your account Here with when you'd be available for a visit?

If you can post back when you've responded, I'll make sure we book the engineer as soon as we can.