topic Re: SNR Reset request in Full Fibre

SNR Reset request

AMC1973 — Sat, 30 Oct 2021 14:48:42 GMT

Hi there,

Would a kind Plusnet staffer reset my line please? It looks like the line's been banded due to noise on the line a month or so ago. The offending noise has been taken care of, but speed hasn't fully recovered.

Thanks very much in advance.

Re: SNR Reset request

Gandalf — Sun, 31 Oct 2021 09:59:10 GMT

Hi @AMC1973

Sure thing, I've raised the request now for your line to be reset which should go through within 3 working days.

Let us know how your speed looks after then.

Re: SNR Reset request

AMC1973 — Sun, 31 Oct 2021 12:47:30 GMT

Hi Gandalf,

Thanks for your quick response, and your great service. As always, you're always quick on the case whenever I have an issue - which thankfully isn't that often. I'll update you on the speed as soon as the reset goes through.

Thanks again, and have a great day.

Re: SNR Reset request

Gandalf — Sun, 31 Oct 2021 15:21:24 GMT

Hi @AMC1973

Cheers for the feedback and kind words, no problem at all. Happy to help in any way I can

I hope you have a good rest of your day and Halloween.

Re: SNR Reset request

AMC1973 — Wed, 03 Nov 2021 12:58:25 GMT

Hi Gandalf,

Speed is back up to where I would expect. Many thanks again for your quick response, and great customer service.

Have a great rest of week, and very best wishes.