topic Re: No Broadband in Full Fibre

No Broadband

ICJ — Mon, 01 Nov 2021 21:15:25 GMT

Hi,
First post. Live next Chorley, Lancs and have had on and off Broadband all weekend. Today it’s nearly always off. Contacted Plusnet by phone and then went the text route. Apparently the line is OK, which I knew because the phone works. The box just flashes orange. If I unplug and reset it goes blue for about 3 seconds then back.any idea’s anyone?

Re: No Broadband

Gel — Tue, 02 Nov 2021 09:53:38 GMT

Try relevant links below;

Re: No Broadband

Baldrick1 — Tue, 02 Nov 2021 11:36:51 GMT

@ICJ

Something to try:

Try a factory reset of the hub by pushing a paperclip or similar in to the reset hole and hold the switch closed for about 30 seconds.
Leave it 10 minutes or so and see if that fixes it,

If that doesn’t work:

Log in to the hub by putting 192.168.1.254 in the address field of your web browser.
On the broadband page (I think, you may need to look through the pages to find it, depending on which hub you have) you should find the username. If it’s setup@plusdsl.net then it hasn’t configured itself.
Remove the DSL cable.
Change the username to your account username in the form <username>@plusdsl.net.
Enter your account password.
Plug the DSL cable back in.
If it doesn’t try to connect select Connect (again you may need to look through the pages to find it).

Re: No Broadband

MatthewWheeler — Tue, 02 Nov 2021 17:58:54 GMT

Thanks for getting in touch @ICJ and apologies for the delayed response.

I'm sorry to hear that you're having issues with your connection.

I've tested the line and found a fault known as a copper impairment close to your property.

Can you raise a fault online by going to https://faults.plus.net and message us back once you've done so?