Unlimited Fibre Extra Orange light with Broadband light

benevs95 — Wed, 27 Oct 2021 20:59:30 GMT

My Unlimited Fibre Extra was working absolutely fine, next minute orange light on the Plusnet router and orange broadband light. Help!
I have tried all of the troubleshooting methods and still no luck.

Re: Unlimited Fibre Extra Orange light with Broadband light

identiti — Wed, 27 Oct 2021 21:45:51 GMT

Mine is the same

Re: Unlimited Fibre Extra Orange light with Broadband light

identiti — Wed, 27 Oct 2021 21:49:06 GMT

Mine is the same I think there’s a storm or something coming in I think the internet is down

Re: Unlimited Fibre Extra Orange light with Broadband light

adam945 — Thu, 28 Oct 2021 08:53:37 GMT

Hello @benevs95

Thanks a lot for reaching out and I'm sorry for the issues you were having with your broadband connection. I've just had a look at the line this morning and can see quite a large drop out between around 9PM and 3AM. Please accept our apologies for this. My KBD test isn't picking up any faults now, but looking at the visual radius, it looks like an infrastructure issue on Openreach's end, that's now been resolved.

KBD

GEA Test Detail
Circuit ID	NA	Service ID


Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	79.9 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	118.4
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2021-10-15T09:45:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	79.9 Mbps	79.9 Mbps	79.9 Mbps
Up Stream Line Rate	19.9 Mbps	19.9 Mbps	19.9 Mbps
Up Time	897.0 Sec	900.0 Sec	899.9 Sec
Retrains	0.0	0.0	0.0

Radius

topic Re: Unlimited Fibre Extra Orange light with Broadband light in Full Fibre

Unlimited Fibre Extra Orange light with Broadband light

Re: Unlimited Fibre Extra Orange light with Broadband light

Re: Unlimited Fibre Extra Orange light with Broadband light

Re: Unlimited Fibre Extra Orange light with Broadband light