topic Ethernet dropping out, local devices connected but no internet? in Full Fibre

Ethernet dropping out, local devices connected but no internet?

Hiphob — Sat, 09 Oct 2021 22:12:07 GMT

Hi, since approx mid summer we have had nothing but trouble with our wired connections dropping out.
I'd kind of understand the WiFi going but the ethernet, that's a whole new kick in the ***** from an ISP!
I've checked and replaced all cables and powerline adaptors, all hardware has been checked for driver updates, the router has been reset.

This is beyond a laugh now. Please can somebody help.

Re: Ethernet dropping out, local devices connected but no internet?

bobpullen — Sat, 09 Oct 2021 22:59:42 GMT

Sorry to hear you've been having problems

On 16th July your router firmware was upgraded. Does this coincide with the start of the problems?

I've just pushed an incremental update to your router that may help. You'll need to switch it off/back on again to apply it.

Let me know how it goes.

Re: Ethernet dropping out, local devices connected but no internet?

Hiphob — Sat, 09 Oct 2021 23:32:35 GMT

Hi Bob
Thanks for the quick response. Yes it would seem to coincide with that update, I have switched router off and on again but still having the same issues.

I will try again tomorrow.

Thanks

Re: Ethernet dropping out, local devices connected but no internet?

bobpullen — Sun, 10 Oct 2021 01:25:11 GMT

Thanks @Hiphob

Can you confirm the version number of the firmware you're running? Should display in the footer of the router configuration pages.

Re: Ethernet dropping out, local devices connected but no internet?

Hiphob — Sun, 10 Oct 2021 05:04:54 GMT

Plusnet Hub One | Software version 4.7.5.1.83.8.289.1.3 | Last updated 09/10/21

Thanks

Re: Ethernet dropping out, local devices connected but no internet?

bobpullen — Sun, 10 Oct 2021 09:31:22 GMT

Thanks, let me know should the issue persist.

It would also be useful to know how your network is set-up i.e. what's plugged in where in terms of switches/powerline adapters/extenders etc.

Re: Ethernet dropping out, local devices connected but no internet?

Hiphob — Tue, 12 Oct 2021 10:44:29 GMT

It seems to be working thank you ever so much Bob