topic Re: Connection dropping after power cut in Full Fibre

Connection dropping after power cut

AB28 — Sun, 03 Oct 2021 18:00:31 GMT

Hi, After a 7 hour power cut today my internet connection keeps dropping. Could the power cut have damaged the router or could it be that the signal takes a while to come back properly?

Re: Connection dropping after power cut

jab1 — Sun, 03 Oct 2021 18:06:33 GMT

The chances are the power cut could have upset the router. It may be an idea to reset it - once.

Re: Connection dropping after power cut

Gandalf — Mon, 04 Oct 2021 11:25:20 GMT

Hi @AB28

I'm sorry to see your connection's dropping after a power cut.

Line tests aren't showing any issues and things look to be stable since last night.

Are you still having problems?

Re: Connection dropping after power cut

Strat — Mon, 04 Oct 2021 11:29:57 GMT

Moderators Note
This topic has been moved from ADSL Broadband to Fibre Broadband.

Re: Connection dropping after power cut

AB28 — Mon, 04 Oct 2021 12:48:03 GMT

Hi, I did a reset last night and the line seems now to be stable.

Re: Connection dropping after power cut

Gandalf — Mon, 04 Oct 2021 15:21:09 GMT

@AB28

Glad to hear that!

Let us know if you have any further issues

Re: Connection dropping after power cut

AB28 — Mon, 04 Oct 2021 15:59:52 GMT

Hi, I thought all was well earlier but the connection has dropped again and is poor.

Re: Connection dropping after power cut

adam945 — Tue, 05 Oct 2021 08:46:44 GMT

Hello @AB28

Thanks a lot for reaching out again and I'm sorry for the issues you've been having. A visual radius shows a huge disconnection over the weekend, which I can't see the cause of retrospectively, however the connection now appears to be back to normal. Can you please describe the problems you're having?

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Re: Connection dropping after power cut

AB28 — Tue, 05 Oct 2021 09:02:58 GMT

Hi, there was a power outage down my road Saturday night and most of Sunday. Since the power has come back on my iPad keeps disconnecting from the WiFi. I think the power outages must have damaged the router.

Re: Connection dropping after power cut

adam945 — Tue, 05 Oct 2021 11:50:20 GMT

Thanks for getting back to me @AB28

Have yiou tried giving the router a Factory Reset? This will re-configure the wireless channels on it to those best suited for your environment. If you'd like, I can go into the router settings remotely and make a few adjustments on there, which are known to improve your wireless connectivity. This will drop the WIFI on your wireless devices for a moment or two though, let me know.

Re: Connection dropping after power cut

AB28 — Tue, 05 Oct 2021 15:05:16 GMT

Hi, I did try the putting the pin in the small hole at the back of the router, is that factory resetting? If you could remotely go to my router settings that would be good.🙂

Re: Connection dropping after power cut

adam945 — Wed, 06 Oct 2021 09:35:55 GMT

Yeah that's to give the router a factory reset @AB28

Don't worry about changing anything else on your end though, I've just gone into the router and have tweaked a few settings which are likely to improve your wireless service.

I’ve run a little tool on our end called Smart Wireless, this scans your local area and adjusts your router’s WIFI channels to those best suited for your environment. I’ve also split the SSID’s on your router, giving you the choice of whether to connect to the 2.4GHz or 5GHz wireless band.

The general rule is thumb when deciding which band to connect to:

2.4GHz – Slower WIFI speeds, but covers a greater range
5GHz – Faster WIFI speeds, but covers a smaller range.

So for instance, if your TV is in the same room as the router, I’d connect it to the 5GHz band, giving it faster speeds for streaming etc.

Information of splitting, or turning off the 5GHz band can be found here:
https://community.plus.net/t5/My-Router/Hub-One-5GHz-WiFi-issue/m-p/1696363

See how you get on for a few days and let us know how it goes.

Re: Connection dropping after power cut

AB28 — Wed, 06 Oct 2021 10:12:13 GMT

Thank you for looking into this. I’ve swapped over to 5GHz and will give that a go for a while and if no good will swap back. I’ll let you know in a few days how I get on.

Re: Connection dropping after power cut

AB28 — Sat, 09 Oct 2021 07:35:28 GMT

Hi, my connection problems are now resolved, thank you very much for all your help 😀

Re: Connection dropping after power cut

adam945 — Sat, 09 Oct 2021 10:14:01 GMT

Really glad to see that that's done the trick @AB28

Feel free to reach out if you have any other issues at all.