topic Re: Connection constantly dropping or no internet in Full Fibre

Connection constantly dropping or no internet

Bethaniejayne — Sun, 03 Oct 2021 14:50:52 GMT

Connection to router is constantly dropping across all devices even with a booster, sometimes it tells me suddenly that the password is wrong (it’s definitely not) then later on it’s suddenly correct again.
If it’s not dropping connection to router then there’s no internet connection.
Rang multiple times and had the lines reset but they can never see a fault. Had the line split to normal and 5ghz, and it will alternate which line has no connection (within minutes of each other)
This is happening on nearly a daily basis now, driving me mad!

Re: Connection constantly dropping or no internet

jab1 — Sun, 03 Oct 2021 15:19:20 GMT

@Bethaniejayne Welcome to the forums. Couple of questions - How long have you been a Plusnet customer, are you really on ADSL and how long has this been happening for?

Re: Connection constantly dropping or no internet

dvorak — Mon, 04 Oct 2021 10:23:40 GMT

Moderators Note

This topic has been moved from ADSL Broadband to Fibre

Re: Connection constantly dropping or no internet

Gandalf — Mon, 04 Oct 2021 10:24:30 GMT

Thanks for your post @Bethaniejayne and welcome to our Community Forums.

I'm sorry to see you're having issues with your wireless connection.

I can see we've booked an engineer from Qube (working on behalf of BT) between 8am and 10am on Wednesday to help.

Let us know how it goes once they've been.