topic Solid orange light in Full Fibre

Solid orange light

shuntai — Wed, 29 Sep 2021 21:32:22 GMT

Hi there,

Yesterday, after a day of heavy rain, my wifi stopped working - with the router light showing orange. I left it on overnight but no change today. I’ve tried to turn the router off and on a few times, but no luck. Can someone look into this for me please?

thanks

Re: Solid orange light

Baldrick1 — Thu, 30 Sep 2021 08:42:03 GMT

@shuntai

Report it on https://faults.plus.net

Re: Solid orange light

newagetraveller — Thu, 30 Sep 2021 09:31:23 GMT

Which would be fine if shuntai had internet access. They might not have enough mobile data to use that route either.

A more tortuous alternative could be calling 0800 4320200

Re: Solid orange light

Baldrick1 — Thu, 30 Sep 2021 09:34:30 GMT

@newagetraveller

Foolish me assumed that anyone posting on this site had Internet access.

Re: Solid orange light

adam945 — Thu, 30 Sep 2021 10:36:24 GMT

Hello @shuntai

Thanks a lot for reaching out and I'm really sorry to hear about your recent loss of service. Testing your line this morning has uncovered a fault with the WLR (phone) network which is having a direct impact on your broadband. I've raised this matter with Openreach and we're hoping to have the issue resolved by 04/10/2021.

I've created an open Fault ticket on the account which you can both view and comment on for direct communication with our Technical Support Team here

Re: Solid orange light

shuntai — Mon, 04 Oct 2021 11:22:06 GMT

Thanks @adam945 , thanks everyone. The engineer came around on the weekend and fixed it after a couple of hours. All sorted for now.

Re: Solid orange light

adam945 — Mon, 04 Oct 2021 14:02:43 GMT

Ah that's great @shuntai!

Really glad to hear that, feel free to reach out if you have any further issues at all.