topic Re: Fiber and line installation in Full Fibre

Fiber and line installation

docs209 — Sun, 26 Sep 2021 12:43:30 GMT

Currently, i cannot Fiber installed, and I'm stuck with a 1mb d/l speed from the socket. My main question is can i pay for a better line to be installed or a fiber line to my house. If so, what are the costs, and can it be done through Plusnet?

Re: Fiber and line installation

daveplus — Sun, 26 Sep 2021 15:00:19 GMT

@docs209 No it is calendar days

see point 9 at at Standard Terms https://www.plus.net/help/legal/terms/

Re: Fiber and line installation

bmc — Sun, 26 Sep 2021 15:08:24 GMT

@docs209

You need to find what;'s available at your property first. Use the following

https://www.broadbandchecker.btwholesale.com/#/ADSL

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/ofcom-checker

https://www.openreach.com/

These will tell you what is or may become available.

Brian

Re: Fiber and line installation

daveplus — Sun, 26 Sep 2021 15:13:01 GMT

sorry, I posted my previous comment in error Dave

Re: Fiber and line installation

docs209 — Sun, 26 Sep 2021 17:33:24 GMT

Hi Brian, one says i can get superfast BB, the other says i cant get fiber yet. I've asked Plus net customer services what i can get, and they said i can only get the very basic package, so I'm confused/

Re: Fiber and line installation

Mustrum — Sun, 26 Sep 2021 17:38:11 GMT

@docs209 then why not post a copy of the results from the BTW DSL checker, hiding your number, there are plenty of people on here who can help you understand the results.

Re: Fiber and line installation

docs209 — Sun, 26 Sep 2021 17:56:06 GMT

Re: Fiber and line installation

Mustrum — Sun, 26 Sep 2021 18:17:38 GMT

OK, so it shows that you could get higher FTTC/VDSL speeds, but the cabinet is full, hence only the slower ADSL is currently available.

Re: Fiber and line installation

bmc — Sun, 26 Sep 2021 20:26:30 GMT

@docs209

Look to the right of the image and you'll it says waiting list. As previously mentioned this means your cabinet is full. PlusNet are right in what they state, but surely should have told you it's because of capacity issues.

You need to keep checking on a reguslar basis (almost daily) and if you see availability place an order.

Brian

Re: Fiber and line installation

LaurenB — Mon, 27 Sep 2021 09:37:08 GMT

Hiya @docs209, thanks for getting in touch. I am sorry that you are currently unable to get FTTC. As the others have mentioned, this is due to the capacity and once availability shows, we will be able to get an order placed.

Just keep an eye on the broadband checker and get in touch with our team once FTTC shows available.