topic Re: Broadband Speed Dropped to 10mb from 80mb Third Time in Full Fibre

Broadband Speed Dropped to 10mb from 80mb Third Time

VlNCE — Thu, 09 Sep 2021 21:24:19 GMT

Im on 80MB and for the third time its suddenly dropped to 10 mb last time they connected me for some bizzare reason to a different box further away so my speed just dropped right off ... Im getting sick of it. I have two mobile phone contracts land line and broadband im so frustrated I feel like throwing the towel in on all of the contracts.

Moderator's note by Dick (Strat): All caps title/text edited as per Forum rules.

Re: Broadband Speed Dropped to 10mb from 80mb Third Time

Gandalf — Sun, 12 Sep 2021 15:53:37 GMT

Hi @vince

I'm really sorry to see you're having intermittent speed issues.

Testing your line is showing an infrastructure fault on our suppliers network we'd need to arrange an engineer visit to resolve.

Can you raise a fault to us at faults.plus.net and in the notes box at the end, please tell us when you'd be free for an engineer visit. The available timeslots are weekdays (and occasionally Saturday's) 8am while 1pm, or 1pm while 6pm. This means we'll be able to arrange an engineer straight away once we've picked the fault up.

Feel free to post back once you have raised it and we'll make sure it is picked up as soon as we can.

Re: Broadband Speed Dropped to 10mb from 80mb Third Time

VlNCE — Mon, 13 Sep 2021 18:02:22 GMT

Hi there thanks for your reply ...very quick I’m impressed... Anyway last night I noticed the router flashing so I knew it had started to reboot itself and when it came back on the speed was back to normal and the telephone was plugged in. So I’m not sure about the infrastructure fault if that is still there, but it seems to be working fine at the moment. My usual approach to these things is if it’s not broken don’t try and fix it . What’s your advice…….? Just see how it goes. The fault that you have identified, what detriment will it be causing now or as we move forward ...Thank you.

Vince

Re: Broadband Speed Dropped to 10mb from 80mb Third Time

Gandalf — Mon, 13 Sep 2021 18:20:51 GMT

Thanks for getting back to me @VlNCE

No problem, I've tested your line again and the tests are still showing a fault so I'd recommend we arrange an engineer visit.

Some faults are fairly intermittent in nature. I've attached below a copy of the testing:

GEA Test Detail
Circuit ID	NA	Service ID	[redacted]


Test Outcome	Fail
Test Outcome Code	GTC_FTTC_SERVICE_1625
Description	Impairment in copper joint detected most likely in local network. Please continue to submit a trouble report.
Main Fault Location	CE
Sync Status	In Sync
Downstream Speed	73.9 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	Y
Fault Report Advised	Y
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	365.6
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Good
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-74M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2021-08-31T19:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	12.8 Mbps	73.9 Mbps	63.6 Mbps
Up Stream Line Rate	0.9 Mbps	20.0 Mbps	18.7 Mbps
Up Time	0.0 Sec	900.0 Sec	894.7 Sec
Retrains	0.0	3.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2021-09-13T17:55:44Z	2021-09-13T18:10:44Z
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

Let me know when you've raised the fault

Re: Broadband Speed Dropped to 10mb from 80mb Third Time

Shep41 — Tue, 14 Sep 2021 03:40:43 GMT

Isn't that line banded at 74M?

Re: Broadband Speed Dropped to 10mb from 80mb Third Time

LaurenB — Tue, 14 Sep 2021 07:12:13 GMT

Hiya @Shep41, thanks for your message. It does look like the line is banded yes, likely caused by the fault on the line.

If still banded once the fault is cleared, we can then send that off to be reset.