topic Re: Static IP for CCTV in Full Fibre

Static IP for CCTV

Jonathan_A — Sat, 11 Sep 2021 14:37:04 GMT

Hello, I have a CCTV system that I need to access remotely, however the broadband IP address keeps changing which disconnects the CCTV app. Is there a way of enabling a Static IP in the router settings or account settings. It says online that I should be able to do it but cannot find for the life of me where it is.

Re: Static IP for CCTV

Dan_the_Van — Sat, 11 Sep 2021 14:52:49 GMT

Hi @Jonathan_A welcome to the forum.

You should be able to add a static IP via the members centre Home > Add On. scroll down you should see Static IP, if you don't see it there try Home >Broadband > Under "Help and Settings" Configure Static IP

If it's missing completely then hopefully a staffer here can do it for you

Hope this helps

Dan

Re: Static IP for CCTV

Champnet — Sat, 11 Sep 2021 16:07:08 GMT

Is it the IP address between the router and Plusnet or between the router and the camera that keeps changing ?

Re: Static IP for CCTV

Dan_the_Van — Sat, 11 Sep 2021 16:40:42 GMT

@Champnet

I have a CCTV system that I need to access remotely, however the broadband IP address keeps changing

I took that to be the public IP address

Dan

Re: Static IP for CCTV

Champnet — Sat, 11 Sep 2021 16:58:55 GMT

@Dan_the_Van Unless the router is frequently re-booted neither should change, but I agree it looks like the external address. The OP would need to set up a static IP or use a DDNS service.

Re: Static IP for CCTV

Baldrick1 — Sat, 11 Sep 2021 17:47:50 GMT

@Jonathan_A

If you need a fixed IP address so that you can access your camera remotely then you need to add on a fixed IP address in your account. There is a one off charge of £5.

Re: Static IP for CCTV

Monsoft — Sun, 12 Sep 2021 08:12:04 GMT

@Jonathan_A

Order static IP service for one time payment £5.

BTW.
Don't forget to setup complicated password on your CCTV system otherwise you will be hacked in few minutes.