topic Re: Issues with new connection in Full Fibre

Issues with new connection

borry890 — Thu, 09 Sep 2021 13:41:18 GMT

Hi,

My fibre broadband is due to be activated today, I understand that it can be up until midnight however I haven’t had any confirmation that it will be done today.

I have the router, had a text back in august to say that today is the activation date but nothing ….

I have tried live help but no joy.

Will it be activated today?

Thank you

Re: Issues with new connection

Baldrick1 — Thu, 09 Sep 2021 14:25:50 GMT

@borry890

Ic can be activated at any time up until midnight. It's often late afternoon or in the evening before it all gets set up.

Re: Issues with new connection

borry890 — Thu, 09 Sep 2021 14:38:58 GMT

Just had the open reach man here, he said he could connect to the system this morning but not now so he’s wondering if it’s a system error at plusnets end, he couldn’t connect to it anyway.

Re: Issues with new connection

borry890 — Thu, 09 Sep 2021 14:57:38 GMT

Now had an email saying that they are dispatching my router today, I’ve had my router for a good few days already. I have no idea what is going on now and can’t get help from anywhere!

Re: Issues with new connection

Gandalf — Sun, 12 Sep 2021 15:00:35 GMT

Hi @borry890

I'm sorry for the delay with your order.

Looks like this is sorted now? I've just posted on your other thread Here.