topic Re: Wifi help in Full Fibre

Wifi help

Leevigus — Wed, 08 Sep 2021 17:40:14 GMT

My wifi speeds are very good after the engineer had a look at my system. The problem I am having is very poor download speed even though the tests are showing amazing speeds.

Could it be the router?

I am so sorry, I do not know anything about this technology.

My wife needs her computer for her school work. And the children have all of their online homework, but they can not do as it doesn't download properly.

Please any help would be much appreciated as this is driving me insane.

Thank you all so much

Re: Wifi help

Gel — Wed, 08 Sep 2021 17:46:48 GMT

Assuming your devices are all wifi, use search box here & look for 'WIFI ISSUES'.
SUPPLIED PN Router has poor wifi capability; try & configure your previous one to PN's
settings, to see if it helps.

Re: Wifi help

jab1 — Wed, 08 Sep 2021 17:47:50 GMT

Welcome to the forums @Leevigus . I'm afraid I don't quite follow your post - you say you are having poor download speeds, even when tests are showing good ones.

Can you explain a little more, or possibly post comparisons - this may help us to help you.

Re: Wifi help

Leevigus — Wed, 08 Sep 2021 18:23:28 GMT

Hi John
It is so strange, my asus booster is plugged into my plusnet router. It is showing great signal. But is not connected to the Internet.

However the devices that I have connected to my router, do get the Internet but very poor upload speeds. The printer,computer and even the boiler that runs off of hive have all started playing up. Even the smart tv is saying connection problems.

But when I do the WiFi checks it is showing nothing is wrong. Even the engineer cannot find a problem.

This is why I was wondering if it could possibly be the router.

Thank you so much

Lee

Re: Wifi help

Leevigus — Wed, 08 Sep 2021 18:24:54 GMT

Will try that now.

Thank you so much mate, have a great evening

Regards

Lee

Re: Wifi help

jab1 — Wed, 08 Sep 2021 18:35:20 GMT

@Leevigus wrote:
Hi John
It is so strange, my asus booster is plugged into my plusnet router. It is showing great signal. But is not connected to the Internet.

However the devices that I have connected to my router, do get the Internet but very poor upload speeds. The printer,computer and even the boiler that runs off of hive have all started playing up. Even the smart tv is saying connection problems.

But when I do the WiFi checks it is showing nothing is wrong. Even the engineer cannot find a problem.

This is why I was wondering if it could possibly be the router.

Thank you so much

Lee

Hi Lee. I know you say you don't understand the technology, but without some detail - like possibly a result from a speed-test site, such as Speedtest.net - The Global Broadband Speed Test - I still can't quite follow your problem. If your 'booster' is showing a 'great signal' that s in itself no help - we actually need to see some evidence of the problem.

A supplementary question - are you on a Fibre or ADSL connection - which router do you have?

Re: Wifi help

Leevigus — Wed, 08 Sep 2021 18:58:40 GMT

Adsl connection, I have brought a new cable to goto the router.

Re: Wifi help

jab1 — Wed, 08 Sep 2021 19:02:55 GMT

Thanks for confirming your connection type. As I said above, sight of a speed test result would be a great help, as would the information on the troubleshooter tab of your router - assuming that it is a Plusnet Hub Zero you are using.

Re: Wifi help

Leevigus — Wed, 08 Sep 2021 19:56:02 GMT

I have a plusnet router.
The readings came back as 52.68 download and 14.12 upload.
So very good results, but struggling with download speeds on the computer and smart tv comes up with connectivity problems. Live TV loads up but keeps lagging. With those speeds that shouldn't happen.
So strange.

Re: Wifi help

jab1 — Wed, 08 Sep 2021 20:08:34 GMT

Right Lee - so you are actually on a Fibre connection. I'm still a little unsure why you say you are struggling with download speeds.

A couple of thoughts do spring to mind, though. It may be an idea to split the 2.4 and 5Ghz bands on the router, and do you know which version of firmware you have on it?

Re: Wifi help

dvorak — Wed, 08 Sep 2021 21:07:01 GMT

Moderators Note

This topic has been moved from ADSL Broadband to Fibre

Re: Wifi help

Leevigus — Thu, 09 Sep 2021 00:59:45 GMT

So I am Fibre thank you.
I have split the bands like you have mentioned, the lady on the plusnet phone talked me through that process.
As for the firmware, I wouldn't have a clue, I did try to update the firmware but it seemed to be the newest version as there wasn't any updates for it.
Sorry for the delay I have been playing with the system.
Have a good night

Re: Wifi help

jab1 — Thu, 09 Sep 2021 06:15:22 GMT

@Leevigus Re: firmware - the version number is detailed on the Help desk tab I have asked you to post previously, and you cannot update it yourself - it has to be done by Plusnet, if needed.

Re: Wifi help

LaurenB — Thu, 09 Sep 2021 13:08:39 GMT

Hiya @Leevigus, I am sorry that you're having some issues with your WiFi and for the inconvenience this is causing you and your Wife.

I am pleased one of our team has assisted in splitting the routers' wireless frequencies and hopefully you should see an improvement with this.

In terms of your routers' firmware, I have popped over a request to our products team to ensure that the latest firmware is pushed to your router, if not already up to date. Please just allow up to 5 working days for this to be picked up.

Re: Wifi help

Leevigus — Fri, 15 Oct 2021 00:33:56 GMT

I am so sorry for the delay in replying.
Plusnet sent me through a new Router and now it is running really well.
Thanks again young lady have a great day

Re: Wifi help

LaurenB — Fri, 15 Oct 2021 07:18:33 GMT

Thanks for getting back to us @Leevigus with an update! I am pleased things are working well.

Should you have any further queries, please don't hesitate to get back to us and thank you, you too!