topic Re: Slow connection speed in Full Fibre

Slow connection speed

thescarer — Wed, 08 Sep 2021 15:29:24 GMT

I have noticed my internet being sluggish over the last few days. When tested it says I'm recieving 17-19 Mbps instead of the usual 30-35 Mbps. I've tested with pc and Xbox, with both showing the lower figure. Everything is hard wired, and has been power cycled.
Any help appreciated.

Re: Slow connection speed

dvorak — Wed, 08 Sep 2021 16:15:11 GMT

Moderators Note

This topic has been moved from ADSL Broadband to Fibre

Re: Slow connection speed

TheMightyAJ — Thu, 09 Sep 2021 12:22:09 GMT

Hi @thescarer,

I'm sorry to hear that you're experiencing issues with the speeds. Do you know if the router is connected to the master phone socket in the property? Please could you try setting it up within the test socket, if you haven't already done so? For reference, we have a guide on how to do this here. I've tested the line this afternoon and our tests aren't picking up any faults, with the downstream sync speed currently listed as 40Mbps. It may be worth trying another Ethernet cable, if you've used the same one on both devices when carrying out these tests.

Re: Slow connection speed

thescarer — Fri, 17 Sep 2021 23:27:59 GMT

I'm still getting low speeds when testing, 20 Mbps down, 4-9 up, (up varying wildly). Also tonight I've been experiencing rubber banding while gaming. All new cables and router connected to test socket make no difference so it's router/modem/line.

Re: Slow connection speed

LaurenB — Sat, 18 Sep 2021 07:31:19 GMT

Hiya @thescarer,I am sorry that the issues are ongoing.

As the issue is impacting wired connections and the troubleshooting hasn't helped, I would advise to log a fault with us here: https://faults.plus.net so we can get that progressed for you as testing is not highlighting what may be causing this.