topic Re: BT Wholesale Test Error in Full Fibre

BT Wholesale Test Error

Faizan786 — Tue, 07 Sep 2021 21:43:07 GMT

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

Been getting this since using plusnethub one.

Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 10/03/19

Re: BT Wholesale Test Error

Mustrum — Tue, 07 Sep 2021 22:18:38 GMT

Then why not use another test, speedtest.net or thinkbroadband?

Re: BT Wholesale Test Error

Gandalf — Wed, 08 Sep 2021 13:20:12 GMT

Hi @Faizan786

Do you get the same error if you try running the additional diagnostics on a different browser?

Re: BT Wholesale Test Error

Faizan786 — Wed, 08 Sep 2021 15:56:46 GMT

for ip profile.

Re: BT Wholesale Test Error

Faizan786 — Wed, 08 Sep 2021 16:04:57 GMT

Opera and Edge, had no issues with 3rd party router for years. Recently died so went back to hub one.

Re: BT Wholesale Test Error

Faizan786 — Wed, 08 Sep 2021 16:02:35 GMT

Been on 13 day wait list for router upgrade, maybe its related to that.

https://community.plus.net/t5/My-Router/Hub-one-wifi-firmware-issue/td-p/1825681

Eventually told to ask here:

https://community.plus.net/t5/My-Router/Hub-One-5GHz-WiFi-issue/td-p/1696363/page/175

Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 10/03/19