topic Re: Broadband Down in Full Fibre

Broadband Down

stanbwonderful — Mon, 06 Sep 2021 17:00:14 GMT

Hi all,

My broadband died on Friday and has been down since. Nothing at my end changed, it just stopped working. Has anyone else experienced anything like this?

I've got a little collection of modems which I've tried, I've also tried different phone ports with no luck

Re: Broadband Down

BrightonRock — Mon, 06 Sep 2021 17:35:47 GMT

Welcome to the Forum @stanbwonderful

Silly point but have you spoken to PlusNet about the problem? It may just be me but I tend to phone in immediately in this sort of situation..

Does your landline phone still work? Have you tried connecting to the test socket? PusNet offer https://www.plus.net/help/broadband/ but that may not help much at the moment of the connection is completely dead.

Re: Broadband Down

TheMightyAJ — Mon, 06 Sep 2021 20:33:32 GMT

Hi @stanbwonderful,

I'm sorry to hear that you're experiencing these issues. I've tested you're line this evening and we're unable to locate the exact cause of the issue. Could I ask what router you've currently got set up within the phone socket and what lights appear along the front of it? Please could you also clarify which troubleshooting steps you've been able to take, so that we can review the fault further?

Re: Broadband Down

stanbwonderful — Mon, 06 Sep 2021 21:00:21 GMT

hiya Alex,

I did a bunch of playing around and I've got the blue light on on the front of my Plusnet router, it seems to be working as we speak. I'll let you know if it falls down again

Thanks

Re: Broadband Down

TheMightyAJ — Tue, 07 Sep 2021 10:37:01 GMT

I'm glad to hear that's the case! If you've changed out any of the components to achieve this affect then it may be worth making a note of this, as they are likely the cause of the fault assuming the router now stays online. Regardless, just give us a shout if any further problems occur and we'll be more than happy to help