topic Re: Slow Fibre Extra in Full Fibre

Slow Fibre Extra

Rjt1986 — Mon, 06 Sep 2021 13:30:18 GMT

My connection isn't stable and consistent, I used to get around 60-80mbps download speeds with no interruptions, I've waited over 2 weeks for the line to settle but most days it is down to below 15mbps. I've use a wifi analyser and made sure i'm using a clear channel for both 2g and 5g. I also have a wifi extender but shouldn't really need it my property as we are on one level.

Re: Slow Fibre Extra

jab1 — Mon, 06 Sep 2021 13:37:57 GMT

Welcome to the forums, @Rjt1986 . How long has this been happening? If fellow Community members are to help:- Information from these two sites is useful:-

BT Broadband(obscuring your phone number) and BTW Performance Tester - Please report the 'Additional Diagnostics', and sight of the Help Desk tab would be a start.

It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of you phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

Re: Slow Fibre Extra

bmc — Mon, 06 Sep 2021 14:09:00 GMT

@Rjt1986

Do you test over a wired connection or WiFi?

If the latter, then you connection may well be fine but you're having problems on the Wifi side. The PlusNet supplied HubOne (a re-badged BT HH5) is not the best when it comes to WiFi.

Brian

Re: Slow Fibre Extra

Rjt1986 — Mon, 06 Sep 2021 14:51:32 GMT

Hi,

It's been intermittent since I changed over, I was with Plusnet a few years ago and the line was so reliable and quick. When I do the BTW Additional Diagnostics the 3 wheels spin and no result comes back. I waited over 45mins?

I don't have a phone as I use mobile only, and I don't have the need for a landline. But the fibre runs straight into my master socket with the newest master socket from BT. Earlier when I started this thread I had about 5mbps, it's now running at 40mbps. Sometimes it's up at 70mbps. But it's no longer consistent, and I would say it's usually at the bottom end more frequently.

Re: Slow Fibre Extra

Rjt1986 — Mon, 06 Sep 2021 14:53:20 GMT

Yeah I used to have this router before, hence why I have a Netgear wifi extender. I have a Wifi analyser app which proves the signal strength and frequency of my WIFI is good and not being compromised by my neighbouring routers etc.

Re: Slow Fibre Extra

jab1 — Mon, 06 Sep 2021 14:57:15 GMT

OK. Looks like the BTW tester is wonky again - any chance of the initial report, then?

No (basic) phone is a problem - unless we can confirm there is no problem with the phone side of the network, we are kind of working in the dark.

Sight of your routers Help Desk page might give us a clue, though.

Re: Slow Fibre Extra

Rjt1986 — Mon, 06 Sep 2021 15:00:18 GMT

Re: Slow Fibre Extra

jab1 — Mon, 06 Sep 2021 15:04:50 GMT

For an 80/20 connection, both those are rather low, and to me point to a BT network problem - but I could be wrong, so don't quote me.

Just for completeness, can you post the results of BT Broadband - obscuring your phone number, and your routers Help Desk page please?

Re: Slow Fibre Extra

Rjt1986 — Mon, 06 Sep 2021 15:07:04 GMT

Re: Slow Fibre Extra

Baldrick1 — Mon, 06 Sep 2021 15:17:06 GMT

@Rjt1986

You haven't answeed this key question: https://community.plus.net/t5/Fibre-Broadband/Slow-Fibre-Extra/m-p/1827023#M126353

If it's wired and you have the latest type of master socket with the clip on front panel then this could be the source of the problem. If this is the case then unclip it and pull it off. Plug a filter in the Test socket, which you will find in the fixed back part of the master socket and use this to connect your hub.

However if you use wireless it could well be a wireless problem, totally unconnected with a network fault.

Without knowing which you are using it is difficult to help.

Re: Slow Fibre Extra

Rjt1986 — Mon, 06 Sep 2021 15:18:06 GMT

I'm running wirelessly

Re: Slow Fibre Extra

jab1 — Mon, 06 Sep 2021 15:20:16 GMT

In that case, although I still think it could be network connected (sorry @Baldrick1 😉), could you try a wired test?

Re: Slow Fibre Extra

Rjt1986 — Mon, 06 Sep 2021 15:21:09 GMT

It's the same in the test socket, also I know there isn't an issue with the WIFI as I do get the top end speeds. It seems that since lockdown and everyone is working at home, the speeds are strangled in the day and evening after school etc. When everyone is in bed I get 75mbps.

Re: Slow Fibre Extra

Rjt1986 — Mon, 06 Sep 2021 15:23:30 GMT

I only have a MacBook pro with no ethernet port?

Re: Slow Fibre Extra

jab1 — Mon, 06 Sep 2021 15:23:39 GMT

So it could well be local congestion then. I'd still like to see your Help Desk report, though.

Re: Slow Fibre Extra

Rjt1986 — Mon, 06 Sep 2021 15:24:26 GMT

How do I get one of those? Through the router admin?

Re: Slow Fibre Extra

jab1 — Mon, 06 Sep 2021 15:24:58 GMT

@Rjt1986 wrote:

I only have a MacBook pro with no ethernet port?

Yuck - modern technology that hampers diagnostics.

Re: Slow Fibre Extra

jab1 — Mon, 06 Sep 2021 15:26:49 GMT

@Rjt1986 wrote:

How do I get one of those? Through the router admin?

Yes - from the Troubleshooting tab - see below picture.

Re: Slow Fibre Extra

Rjt1986 — Mon, 06 Sep 2021 15:29:20 GMT

Re: Slow Fibre Extra

jab1 — Mon, 06 Sep 2021 15:38:38 GMT

@Rjt1986 Thanks for that - it proves the connection to your router is running at full strength, but what I really need to see is what is shown under the 'Troubleshooting' tab - top right.