topic Re: Suddenly No internet connection in Full Fibre

Suddenly No internet connection

why678 — Fri, 03 Sep 2021 00:01:22 GMT

Hi,
My internet suddenly stopped working today starting at 00:40am. The router (Plusnet Hub One) is showing a red light and red "b". I did try restarting the router by power off and power on it a few times but it's still showing red lights. I have also unplugged everything and plugged it back but it still showing red light and red “b”.

I have checked the router setting and the DSL line status is fine. I can see that the Line status is Connected. However when I go to Internet connection configuration page, the connection information is disconnected.

Could you please urgently help. Thanks.

Re: Suddenly No internet connection

Baldrick1 — Fri, 03 Sep 2021 07:16:10 GMT

@why678

Try a factory reset of the hub by pushing a paperclip or similar in to the reset hole and hold the switch closed for about 30 seconds.
Leave it 10 minutes or so and see if that fixes it,

If that doesn’t work:

Log in to the hub by putting 192.168.1.254 in the address field of your web browser.
On the broadband page (I think, you may need to look through the pages to find it, depending on which hub you have) you should find the username. If it’s setup@pludsl.net then it hasn’t configured itself.
Remove the DSL cable.
Change the username to your account username in the form <username>@plusdsl.net.
Enter your account password.
Plug the DSL cable back in.
If it doesn’t try to connect select Connect (again you may need to look through he pages to find it).

Re: Suddenly No internet connection

why678 — Fri, 03 Sep 2021 07:28:44 GMT

Hi Baldrick1,

It is working now after I followed your instructions. Many thanks!!!