topic Re: Ryanair App fails on all devices. Why ? in Full Fibre

Ryanair App fails on all devices. Why ?

Des2 — Fri, 06 Aug 2021 14:24:50 GMT

The app works fine when using mobile data but throws back an error on all my devices when using via my Plusnet fibre. Don’t think it’s anything to do with the app itself. Could there be some sort of cache conflict inside the router ? Been like it for weeks but now turning into a real pain....

Many thanks for any replies.

Re: Ryanair App fails on all devices. Why ?

TheMightyAJ — Fri, 06 Aug 2021 18:00:15 GMT

Hi @Des2,

I'm sorry for any inconvenience that this may have caused. Are you receiving any kind of error message when this occurs? If so, please could you post a screenshot of this in another post so that we can review the situation further?

Re: Ryanair App fails on all devices. Why ?

Des2 — Sun, 08 Aug 2021 12:10:47 GMT

Hi there,

Thanks for getting back to me. Attached is the requested screenshot....

I hope you can figure out the issue. The app worked a few times this weekend but failed again just now. It is the same on all devices so I think either RA has an issue which seems unlikely as there are no reports anywhere else or there is something wrong with my connection.

Rgds

Des

Re: Ryanair App fails on all devices. Why ?

Des2 — Sun, 08 Aug 2021 18:30:23 GMT

I should emphasise that the RA app always works when using mobile data on my phone but when I switch back to WiFi I get the error message. There’s clearly some conflict.

Re: Ryanair App fails on all devices. Why ?

dvorak — Sun, 08 Aug 2021 20:04:01 GMT

Just installed it on my phone and working fine on my PN connection.
Have you tried reinstalling it? Though the screen shot suggests the error could be on their side not yours.

Re: Ryanair App fails on all devices. Why ?

Des2 — Sun, 08 Aug 2021 20:15:40 GMT

Thanks for taking the time to reply. I’m no techie so don’t understand the error message but I’m increasingly confident there is an issue with my PN connection.

Re: Ryanair App fails on all devices. Why ?

Gandalf — Mon, 09 Aug 2021 08:31:55 GMT

Hi @Des2

I'm sorry to see you're having issues loading the Ryan Air app.

Do you have problems with other apps or just this one? Have you tried removing the app and then redownloading it?

Re: Ryanair App fails on all devices. Why ?

Des2 — Mon, 09 Aug 2021 09:22:14 GMT

Yes I have tried this several times.

As I say, the giveaway is when I use my mobile data rather than my WiFi. It works fine with my data but not with WiFi.

I hope the error messages in the screenshot mean something to you, and that the issue can be fixed ASAP.

Des

Re: Ryanair App fails on all devices. Why ?

dvorak — Mon, 09 Aug 2021 09:23:39 GMT

The error in the screen shot suggest that the page / resource been looked for doesn't exist on the ryan air servers.

Re: Ryanair App fails on all devices. Why ?

RichardB — Mon, 09 Aug 2021 10:38:56 GMT

Could this be another geo blocking issue?
Are Ryan Air blocking the particular Plusnet IP address range, that Des2's IP address haa been assigned from?
A test with a static IP from a different range would be interesting.

Re: Ryanair App fails on all devices. Why ?

dvorak — Mon, 09 Aug 2021 10:41:33 GMT

IP resolves to UK

Re: Ryanair App fails on all devices. Why ?

Des2 — Mon, 09 Aug 2021 10:45:53 GMT

Thanks for the reply. I tried it this morning and it worked okay. It’s almost like it works fine at the start of a new day and then it will fail whilst in use with the error message appearing and then it is done for the rest of the day even if I switch to a different device, the error message always appearing.

Then I turn on mobile data and it works great first time, then go back to WiFi and it fails immediately.

But then the next morning it starts all over again, working initially before failing for the rest of the day. Very odd.

Re: Ryanair App fails on all devices. Why ?

RichardB — Mon, 09 Aug 2021 11:03:52 GMT

It would be interesting to see if the same pattern exists on mobile data.
Could you leave the phone on mobile data for one day and test several times?

Re: Ryanair App fails on all devices. Why ?

Des2 — Mon, 09 Aug 2021 12:31:41 GMT

I have just gone into the app on my iPad. It worked at first (as usual) but as I tap to start booking a flight it gave out the same error as always. Then if I start again with the app it throws out the error right after selecting dates so I can’t go as far as the first time round.

So then I load the app up on my android phone connected to WiFi and it throws out the error right at after the date selection. So somehow the phone sees the same error that was caused using the iPad....

So then I turn WiFi off on the phone and use mobile data and it works fine. I will try it like this a few more times today to see if I can generate the error using mobile data.

But it is very odd. I suspect the app will not go beyond date selection on all my devices using WiFi until tomorrow morning when the situation will repeat. Very frustrating....

In the meantime I have used the Wizzair app this morning to book flights and it was fine.

But its hard to believe the problem is with the RA app as it would be all over the Internet, especially as booking a flight is currently impossible....

Re: Ryanair App fails on all devices. Why ?

Des2 — Mon, 09 Aug 2021 13:05:49 GMT

Over the last half hour I have made a few dummy bookings using mobile data with no problems. On WiFi it would have packed in by now.

So I go back to WiFI and immediately the error returns.....

Re: Ryanair App fails on all devices. Why ?

Gandalf — Mon, 09 Aug 2021 17:31:23 GMT

Thanks for getting back to us @Des2

I've just added a static IP onto your account to try to get to the bottom of this odd issue.

Can you reboot your router and let us know how it goes afterwards?

[edit]

Actually turns out a static IP isn't activating on your account for some reason. I've never seen this happen before.

If you can leave this with me I'd like to do some digging and I'll get back to you on Wednesday at the latest.

Re: Ryanair App fails on all devices. Why ?

Des2 — Mon, 09 Aug 2021 17:49:35 GMT

Thank you. I shall wait to hear from you. Clearly my account is unusual and has caught your interest so I hope we can get to the bottom of it. Please let me know when you have any info.

This issue aside I have long thought the quality of my connection to be average at best so I hope there is a solution.....

Re: Ryanair App fails on all devices. Why ?

Gandalf — Mon, 09 Aug 2021 20:26:51 GMT

No problem @Des2, if at first you don't succeed, try, try, try and try again.

Happy to confirm after battling the system, a static IP is now applied.

Can you reboot your router and check the Ryan Air app?

Re: Ryanair App fails on all devices. Why ?

Des2 — Mon, 09 Aug 2021 21:35:56 GMT

Thank you for all your efforts today. I shall reboot my router tomorrow and report back.

Re: Ryanair App fails on all devices. Why ?

Des2 — Tue, 10 Aug 2021 09:42:32 GMT

Update.....

Prior to rebooting the router I have just tried the RA app on my IPad. Like previous mornings it worked for a while and I started to think the new IP address must be in place without the reboot. But eventually it failed with the regular error message.

I then went over to my phone with WiFi and as expected it failed straight away.

I then rebooted my router (with some trepidation as I feared losing internet altogether) and tried the app on both IPad and phone and it is working so far so something has changed.

But I stress it is too early to be sure the problem is fixed so I will keep testing the app today and report back.

Are there any disadvantages to being on a static IP address ? I just want to be sure that if the problem is solved we are not using a sledgehammer to crack a relatively small nut ?

Thanks for your efforts on this issue. Plusnet has just gone up considerably in my estimation after discovering and using this forum.

I shall report back later....

Des