Requires Login/authorisation

Jolakeside — Mon, 20 Apr 2020 19:42:48 GMT

My router looks OK, blue light on. My phone says I am connected but the login/authorisation is required. This takes me to the following message:

SERVICE INFORMATION

You have been connected to this page due to one of the following reasons. You must now shut down your internet browser and internet applications before attempting to reconnect. This may clear the issue immediately, if not then please select the appropriate action from list below.
Your service provider is currently unable to accept your connection request, please wait and reattempt later or contact your service provider for more information.
Or
You have attempted to access an invalid Service Provider domain, check your user details.
Or
You are testing your connection using bt_test_user@startup_domain. Please proceed to next step as advised by your Service Provider
Or
You are testing your connection to your service provider using bt_test_user@domain. where "domain" is your Service Provider domain name. Please proceed to next step as advised by your Service Provider.
Or
The access circuit to your Service Provider is currently down. Your service should be resumed soon. Please try again later or contact your Service Provider

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Not a problem with my phone as ps4 and tablet cannot access Internet either.
Any advice anyone?

Re: Requires Login/authorisation

MatthewWheeler — Tue, 21 Apr 2020 14:13:56 GMT

Thanks for getting in touch @Jolakeside

Can you try resetting the router using the pinhole on the back?

topic Re: Requires Login/authorisation in Full Fibre

Requires Login/authorisation

Re: Requires Login/authorisation