topic Re: High Resistance Fault Impacting Speed and Stability in Full Fibre

High Resistance Fault Impacting Speed and Stability

alexmanson — Wed, 08 Apr 2020 10:53:12 GMT

Since I cannot chat to anyone on the phone or via instant chat I resulted in contacting a friend of mine that works at BT.

He ran a test of my line and he was returned with the following results:

Service Layer Data Stability Assessment: Amber

Server Layer Data Speed Assessment: Very Bad

Sync Speed: 23.2 Mbps (Should be getting near to triple this).

I am told in the event of this fault customers are usually swapped to a different pair of lines.

I also have a friend that works for Kelly's Group but without this being logged he cannot come out to take a look.

Unsure what I can do at this point, hopefully a staff member on this Forum will respond.

To add to the speed issues I have had a number of drop outs lasting around 30 Minutes a time.

Re: High Resistance Fault Impacting Speed and Stability

alexmanson — Wed, 08 Apr 2020 10:57:13 GMT

@MatthewWheeler

Re: High Resistance Fault Impacting Speed and Stability

alexmanson — Wed, 08 Apr 2020 17:31:31 GMT

Managed to get through to the technical team in the call centre, I just had to press the new customer option. Rather than the existing customer option.

Engineer scheduled to visit to investigate the issue that seems to be outside the premises.

Re: High Resistance Fault Impacting Speed and Stability

plusnettony — Sat, 11 Apr 2020 08:43:12 GMT

Looks like a battery contact fault - ETA late on the 14th but this is subject to change.

Re: High Resistance Fault Impacting Speed and Stability

alexmanson — Sat, 11 Apr 2020 10:11:55 GMT

Thanks for the further detail, appreciate that!.

Kind Regards,

Alex Manson