topic Re: Full fibre 74 in Full Fibre

Full fibre 74

Pumba2111 — Wed, 29 Jul 2026 12:31:34 GMT

We have been on full fibre 74 for a while, my son keeps complaining his connection is slow, he gets 20mbps in his room & 34mbps sat next to the router which is just at the bottom of the stairs (his room is directly at the top). We did not get a new router when we switched to fibre, perhaps we need an up to date router, or is there another fix someone can suggest to get us the speeds we are paying for? There are always a lot of devices on the WiFi at the same time during the day. We tried a TP link booster in his room before but it almost made it worse! Thanks

Re: Full fibre 74

bmc — Wed, 29 Jul 2026 12:45:18 GMT

@Pumba2111

Note the speed you pay for is measured at the Router, preferably using a wired connection. It is not the speed you get using WiFi. I assume your son uses WiFi. The more WiFi devices in use, the less bandwidth available for each one.

First thing to do is to switch off as many WiFi devices as possible and then see what speeds your son gets.

Brian

Re: Full fibre 74

cpc6128 — Wed, 29 Jul 2026 12:58:49 GMT

@Pumba2111 The max speed that can be obtained on a device also depends on whether the device connects over 2.4Ghz Wifi or 5.0Ghz Wifi which is more about the capabilities of the device itself.

As fellow customers we can try and help by asking you to try various things so we can work out what is going on and suggest ways to maximise what you can get.

Re: Full fibre 74

PhilipHeyes — Wed, 29 Jul 2026 13:09:19 GMT

Speeds below 50 Mbps when close to the Router strongly point to use of a 2.4GHz Wi-Fi connection.

Re: Full fibre 74

Baldrick1 — Wed, 29 Jul 2026 13:27:16 GMT

...@Pumba2111 wrote:
We have been on full fibre 74 for a while, my son keeps complaining his connection is slow, he gets 20mbps in his room & 34mbps sat next to the router which is just at the bottom of the stairs
(his room is directly at the top).
...We did not get a new router when we switched to fibre, perhaps we need an up to date router,
....We tried a TP link booster in his room before but it almost made it worse!

1. It would be helpful to prove that this is just a wireless problem. Do you have a computer that you can connect to the router using an Ethernet cable to do a speed test.

2. Which router have you got, see: Information about your Plusnet Router | Help | Plusnet. It should be a Hub 2 which works on both FTTC and Full Fibre services.

3. To boost the signal in another room a booster must be located approximately half way between the two locations,

Re: Full fibre 74

HPsauce — Wed, 29 Jul 2026 14:17:28 GMT

@Pumba2111 If your son's device is capable of an ethernet connection just get a pair of homeplug type devices and bypass the WiFi.

Wired-only devices such as the BT Broadband Extender 600 Kit are probably available second-hand quite cheaply. There seem to be plenty around £20 on eBay for instance.

Re: Full fibre 74

markhawkin — Wed, 29 Jul 2026 18:23:41 GMT

@Pumba2111

I suspect an upgrade to Full Fibre 145 would cost little (if anything) but given that this looks like a WiFi problem it may not be any help.

What is the device that shows the slow speeds?

Does anything else (a phone for example) right next to the router show higher speeds?

A wired device should confirm that the incoming speed is correct (I'm 99% sure it will be).

Re: Full fibre 74

ExForce9 — Wed, 29 Jul 2026 19:40:23 GMT

@Pumba2111

Do you live in close proximity to many other properties (e.g. in a block of flats).

Your WiFI speed problems could be as simple as your Plusnet Hub being set to the same WiFi channel as your neighbours.

Even having just one neighbour on the same WiFi frequency channel could halve your speed, and multiple would be worse.

On a mobile phone, download a "WiFi Analyser" app, then use that to identify which are the most used WiFi channels by your neighbours, and then choose the least used channel (1, 6, or 11) and set your Plusnet hub 2.4GHz band to use that.

Then repeat the process for the 5GHz WiFi band, and again choose an unused channel (36, 40, 44, 48, 149, 153, 157, 161).

Re: Full fibre 74

Dan_the_Van — Thu, 30 Jul 2026 07:02:58 GMT

@ExForce9

The Hub Two does not have channels "149, 153, 157, 161"

With 5GHz band using 80MHz channel bandwidth, regardless of which channel is selected (36, 40, 44, 48) are included in that bandwidth.

Re: Full fibre 74

Pumba2111 — Thu, 30 Jul 2026 13:55:06 GMT

Thanks. Have plugged laptop in via Ethernet cable & it shows speed of 70.17 download, 17.80 upload and 7 ping, so yes much better 👍

The router we have is plusNet hub two.

Re: Full fibre 74

Pumba2111 — Thu, 30 Jul 2026 13:56:32 GMT

Thanks. It’s an iPad 8th gen that he is complaining is slow. My iPhone 13 got similar speeds as his iPad. Ethernet cable to laptop shows 70mbps download.

Re: Full fibre 74

cpc6128 — Thu, 30 Jul 2026 13:56:45 GMT

@Pumba2111 I have seen your other posts where you say there is one or more ethernet cables running up to your son's room. Is that still true? Is the device he has problems with something like a portable console?

If there is one network cable then you can use a network switch/hub to allow more cables to be connected. Plug the existing ethernet cable into the switch/hub and then plug extra cables into that for each device.

If it's a portable console, one possibility is, but it is less portable, a usb->ethernet adapter and then plug an ethernet cable into that. Choose the adaptor that says it is compatible with your son's console.

Re: Full fibre 74

Pumba2111 — Thu, 30 Jul 2026 13:58:01 GMT

Hi, we lived in a detached house but in a road which has many other houses fairly close by, all terraced on the opposite side of the road so you get an idea of the sort of street it is, houses quite close to each other either detached or semi.

Re: Full fibre 74

Pumba2111 — Thu, 30 Jul 2026 13:59:47 GMT

Hi, we have two Ethernet cables from the router, one to my son’s room, one to my other child’s room. My son has the Ethernet plugged in to his PlayStation usually (sometimes switches to Xbox), it’s his iPad which is slow, which unfortunately cannot be plugged in with the Ethernet.

Re: Full fibre 74

PhilipHeyes — Thu, 30 Jul 2026 14:04:04 GMT

@Pumba2111 Check the Hub to make sure that 5GHz Wi-Fi is enabled.

Re: Full fibre 74

ExForce9 — Thu, 30 Jul 2026 14:13:04 GMT

@Pumba2111 wrote:

... We tried a TP link booster in his room before ...

@Pumba2111

Do you still have the TP-Link device, and if so what is it's exact model number ?

Re: Full fibre 74

Pumba2111 — Thu, 30 Jul 2026 14:13:37 GMT

Just done it & confirm 2.4ghz & 5ghz are both marked as on.

Re: Full fibre 74

Pumba2111 — Thu, 30 Jul 2026 14:14:45 GMT

No, we got rid of it recently as it was a nuisance, my phone kept connecting to it when it wasn’t even plugged in!

Re: Full fibre 74

ExForce9 — Thu, 30 Jul 2026 14:23:05 GMT

@Pumba2111

That's a shame, I was hoping we could configure it as the wireless access point just for your son's iPad.

Do you have any other unused old broadband WiFi routers that could be repurposed to give your son his own WiFi ?

Re: Full fibre 74

Pumba2111 — Thu, 30 Jul 2026 14:27:18 GMT

No I don’t unfortunately, but thank you for trying to help.