topic Re: Router for fibre in Full Fibre

Router for fibre

denwyn — Sat, 25 Jul 2026 12:40:59 GMT

Just signed up with Plusnet to move over to fibre next month. I all ready have there new Plus2 router set up and working with Plusnet. Plusnet say they will supply a new router, When BT come to set up the fibre can they use the router I have as it’s same as the new one. It would save me loads of hassle resetting all the Amazon Alexa’s, IPads, Phones etc. I’m begging to think I may have made a mistake switching to Fibre, All help and advice appreciated

THANKS

Re: Router for fibre

jab1 — Sat, 25 Jul 2026 12:47:22 GMT

@denwyn If you already have a Hub2, I have no idea why Plusnet would need to send another. It would be illuminating to know what reason they gave for this, should you call them.

Re: Router for fibre

bmc — Sat, 25 Jul 2026 12:54:57 GMT

@denwyn

Whichever Router you use all you need to do (if changing router) is to login to the Admin page of the router and change the WiFi credentials to those you already use. Saves changing all your devices.

Brian

Re: Router for fibre

denwyn — Sat, 25 Jul 2026 12:56:58 GMT

I did tell them I had this router, but they said they would send a new one , what I don’t want is the person coming to install the fibre fitting a new router. I just don’t want all the issues resetting all the iPads, phones etc if this is the case I will call up and cancel having fibre fitted ASAP. Thanks for the help.

Re: Router for fibre

jab1 — Sat, 25 Jul 2026 13:00:48 GMT

@bmc wrote:

@denwyn

Whichever Router you use all you need to do (if changing router) is to login to the Admin page of the router and change the WiFi credentials to those you already use. Saves changing all your devices.

Brian

@bmc - the OP does not need another Hub2, their current one is perfectly suitable.

Re: Router for fibre

MisterW — Sat, 25 Jul 2026 13:01:36 GMT

@denwyn

When BT come to set up the fibre can they use the router I have as it’s same as the new one.

Yes, just disconnect the DSL cable and connect the Hub 2 WAN port to the ONT with a cat5e(or better) ethernet cable.

It would save me loads of hassle resetting all the Amazon Alexa’s, IPads, Phones etc.

Of course, you can just change the wireless name(SSID) and password on the new router to match those of the old one!

edit: seems others type much faster than me

Re: Router for fibre

jab1 — Sat, 25 Jul 2026 13:04:02 GMT

@MisterW Why, when @denwyn already has a Hub2, would PN need to send a new one? I'm confused.

Re: Router for fibre

MisterW — Sat, 25 Jul 2026 13:12:03 GMT

@jab1 the system says 'send a new router' so it does exactly that!.

Although the existing router will not have been supplied with the WAN ethernet cable. The new router will also come (I believe) with the Full fibre connection guide.

Re: Router for fibre

jab1 — Sat, 25 Jul 2026 13:20:54 GMT

ii get the 'system', @MisterW , but i still think it is unneeded extra expense for PN/BTC and hassle for the OP.

I also get that the Ethernet cable wasn't supplied with the original router - so, why not just send a cable, although the OP probably has one anyway.

The connection guide is surely available online? If not, it should be.

Re: Router for fibre

MisterW — Sat, 25 Jul 2026 13:25:38 GMT

so, why not just send a cable, although the OP probably has one anyway.

The dispatch system just isn't set up to do that

but i still think it is unneeded extra expense for PN/BTC

but its probably offset by not getting support calls asking 'how do I connect my old router to the ONT'

Re: Router for fibre

jab1 — Sat, 25 Jul 2026 13:31:17 GMT

The despatch system should be corrected then - this won't be the only un-needed occurrence.

As I said, that information should be available online?

Re: Router for fibre

mike600 — Sat, 25 Jul 2026 13:39:32 GMT

@jab1 "@MisterW Why, when @denwyn already has a Hub2, would PN need to send a new one? I'm confused."

It could just be industry "best practice", i.e. if @denwyn was one of the earliest adopters of a Hub Two from circa 2021, there might be a cut off whereby a new router is automatically sent as part of each order.

It's like whenever you get a new device with the same cables as before. Some people will just use the old cables to avoid having to mess around the back of a cupboard and replace them. Whereas, best practice is to replace each time with the new ones or they end up being 10/20/30 years old.

On more than one occasion, I've spent all afternoon trying to figure out what's gone wrong and realise it's an old cable that's failed on a 'new' device because it wasn't replaced.

Re: Router for fibre

jab1 — Sat, 25 Jul 2026 13:41:50 GMT

OK - I give up. 😁

Re: Router for fibre

Baldrick1 — Sat, 25 Jul 2026 14:09:13 GMT

@jab1

This was been raised with the business some time ago.

BT took a much more sensible approach when I updated a friend to FF a tear or so ago. As their records showed that they had the correct Hub on their current FTTC service, BT simply posted out a red ended Ethernet cable.

Re: Router for fibre

ExForce9 — Sat, 25 Jul 2026 14:13:16 GMT

@denwyn wrote:

I just don’t want all the issues resetting all the ... ... if this is the case I will call up and cancel having fibre fitted ASAP.

@denwyn

Don't cancel your full fibre installation !

You might as well upgrade now while the weather is good and you can get advice on this forum.

Having full fibre should be more reliable than your old copper line.

Not doing it now will only put off the inevitable change, as Openreach will start decommissioning copper lines around 2030.

Just use your old Plusnet Hub Two, and connect it to the new Openreach ONT using the ethernet cable that came with the new router.