topic Re: DIGITAL SWITCHOVER CONFUSION in Full Fibre

DIGITAL SWITCHOVER CONFUSION

togorman944 — Sun, 19 Jul 2026 16:14:57 GMT

I am an existing Plusnet customer using broadband and out of contract. My landline is with BT which I realise will need to be given up if I stay with Plusnet.

My queries are the following if I connect to full fibre regarding the switchover:

My tv is connected wirelessly to my router so I get the additional tv programmes, will I still be able to do this if I swap to full fibre?

If I have full fibre, can I take out a new contract before it expires without paying any penalties?

Thank you

Will I need a new router and if so, will I need to pay for a new one?

What more would be required, if anything.

Thank you.

Re: DIGITAL SWITCHOVER CONFUSION

jab1 — Sun, 19 Jul 2026 16:19:55 GMT

If you can get Full Fibre:

Your TV will work exactly the same as it does now.

If you are out of contract, there are no penalties due.

Which router do you currently have?

Re: DIGITAL SWITCHOVER CONFUSION

togorman944 — Sun, 19 Jul 2026 16:28:28 GMT

Hi John

Thank you for your answer.

My question about being out of contract is if I take out full fibre and the contract is ending.

I have no idea what router I have it just says Plus net on it.

Re: DIGITAL SWITCHOVER CONFUSION

jab1 — Sun, 19 Jul 2026 16:34:23 GMT

If you are out of contract, there isn't one to end.

Is the router one with a round light in the centre, or four along the front?

Re: DIGITAL SWITCHOVER CONFUSION

ExForce9 — Sun, 19 Jul 2026 16:44:30 GMT

@togorman944 wrote:

I am an existing Plusnet customer using broadband and out of contract. My landline is with BT which I realise will need to be given up if I stay with Plusnet.

@togorman944

Upgrading your broadband to Plusnet FTTP, will cease your BT telephone service

however if you wanted to continue having a home telephone, you have 30 days from your BT account closing AND your Plusnet FTTP going live, to 'port' your old BT telephone NUMBER to a third party VoIP (digital phone) provider such as A&A VoIP or Voipfone . You will likely also need an adaptor to allow your existing handsets to be plugged in to your broadband router's LAN socket (instead of the old BT wall socket).

Re: DIGITAL SWITCHOVER CONFUSION

togorman944 — Sun, 19 Jul 2026 16:38:25 GMT

The router has one long button in the middle.

I just want to know how to swap in preparation for the switch to digital and ensure everything works as it does now.

Thanks

Re: DIGITAL SWITCHOVER CONFUSION

RadioFox — Sun, 19 Jul 2026 16:38:35 GMT

@togorman944

Which one of these...

Information about your Plusnet Router | Help | Plusnet

Re: DIGITAL SWITCHOVER CONFUSION

cpc6128 — Sun, 19 Jul 2026 16:40:53 GMT

>If I have full fibre, can I take out a new contract before it expires without paying any penalties?

Yes I've done that numerous times when I upgraded my speeds.

Re: DIGITAL SWITCHOVER CONFUSION

jab1 — Sun, 19 Jul 2026 16:43:11 GMT

@togorman944 wrote:

The router has one long button in the middle.

I just want to know how to swap in preparation for the switch to digital and ensure everything works as it does now.

Thanks

That is the current Hub2. there is nothing to swap until the FF installation, and then it merely means you substitute the current cable from the master socket with an Ethernet one into the red WAN socket on the hub.

Re: DIGITAL SWITCHOVER CONFUSION

Gel — Sun, 19 Jul 2026 16:43:49 GMT

Just relay what's the model number on rear/base of the router? Simples.

Re: DIGITAL SWITCHOVER CONFUSION

togorman944 — Sun, 19 Jul 2026 16:44:03 GMT

Plusnet Hub one.

Re: DIGITAL SWITCHOVER CONFUSION

togorman944 — Sun, 19 Jul 2026 16:44:52 GMT

Thanks.

I will be giving up the landline.

Re: DIGITAL SWITCHOVER CONFUSION

togorman944 — Sun, 19 Jul 2026 16:46:35 GMT

Thank you

Re: DIGITAL SWITCHOVER CONFUSION

jab1 — Sun, 19 Jul 2026 16:46:47 GMT

Ah, if it is the Hub1, then you will receive a Hub2, which will involve a £6.99 P&P charge.

Re: DIGITAL SWITCHOVER CONFUSION

togorman944 — Sun, 19 Jul 2026 16:47:28 GMT

Thank you.

Re: DIGITAL SWITCHOVER CONFUSION

bmc — Sun, 19 Jul 2026 17:17:24 GMT

@togorman944

When you get the Hub2 it can be plugged in straight away. The one thing you have to change on it is the WiFi credentials. Login to the Router Admin page and change them to what you're already using. On the day of the FF install you simply change cables.

Whatever you do don't speak to BT. Cancelling the phone before changing to Full Fibre could cancel your PN account. The phone will be cancelled as part of the upgrade by PN. Note that is still in contract for the phone there may be Early Termination Charges applied.

The following is info on the Full Fibre install. Note the viseo is wrong re power sockets. The router connects via ethernet cable so can go anywhere you're happy to run said cable.

https://www.openreach.com/help-and-support/full-fibre-broadband-installation-checklist#accordion-b43490109a-item-56113228ba

Brian