topic Re: Upgrade Offer in Full Fibre

Upgrade Offer

nigelbrand05 — Tue, 30 Jun 2026 13:17:19 GMT

Good afternoon
I notice that I can increase the speed of my broadband package for no extra charge. I am part way through my current contract and wondered if there will be a charge for upgrading now or is it just taking out a new 24 month contract.
Any one able to help?

Re: Upgrade Offer

bmc — Tue, 30 Jun 2026 13:22:05 GMT

@nigelbrand05

What are your currently on - FTTC or FTTP?

Do you need the extra speed?

There is no charge for upgrading - as you state you simply agree a new contract.

Brian

Re: Upgrade Offer

markhawkin — Tue, 30 Jun 2026 13:24:09 GMT

I'm fairly sure it will just be a new 2 year contract.

If you are on "fibre" now (so copper delivery to your home) I suspect the faster offer will be "full fibre" (fibre to your home).

There are commercial incentives to ISPs (Communications Providers) to shift people off the copper network and that translates to offers to customers.

Re: Upgrade Offer

SteelCity1 — Tue, 30 Jun 2026 13:55:16 GMT

I too believe that the move will require the start of a new two year contract. I enquired about this a good while ago and was told that I would lose the landline. Only way to keep it would be to transfer to EE. I don’t need extra speed so didn’t bother to upgrade.

Re: Upgrade Offer

bmc — Tue, 30 Jun 2026 14:03:52 GMT

@SteelCity1

If you still have the landline then you'll need to do something about it soon.

You don't have to move to EE to keep it (if you want a landline). Depending on your o/s contract you could move to another ISP like Zen Internet or stay with PN for internet only and move the number to a VOIP provider.

Brian

Re: Upgrade Offer

nigelbrand05 — Tue, 30 Jun 2026 14:08:59 GMT

Apologies - many thanks for the replies
Perhaps I should have added that currently full fibre to premises with no phone. Do not need the phone. Offer was for increasing speed of the full fibre

Re: Upgrade Offer

bmc — Tue, 30 Jun 2026 14:41:38 GMT

@nigelbrand05

So the question is - do you need the speed? If not, then I would ignore the offer.

Brian