topic Re: Time outs and emails replies in Full Fibre

Time outs and emails replies

atom33 — Fri, 19 Jun 2026 17:46:04 GMT

Experiencing something similar to Axotol's post on here....with complications of being unable to reply to random emails....

This has been going on since April as well - the connection just drops out and reconnect a few minutes later....

But I've also had problems replying to emails...it appears to be quite random...
NHS emails that require a reply, friends in the US that I occasionaly email with, organisations that require a reply....'unable to send' is the message I receive....

BT is my email provider...they say the problem is not with them, Mailbird is the app I use....If I send thru the BT website I'm fine...but thru the mailbird app...it is random....like the timeouts.

Mailbird and BT email suggest that the time outs are causing rejections on the recipients end or that "some IP ranges get flagged by gov't or large organization mailservers, and if they confirm an IP level block on yourside, that would explain a recipient side rejection as, well"

What's going on Plusnet?

Re: Time outs and emails replies

jab1 — Fri, 19 Jun 2026 17:54:20 GMT

If BT is your email provider, why are you blaming Plusnet?

Re: Time outs and emails replies

atom33 — Fri, 19 Jun 2026 17:59:59 GMT

I'm not blaming Plusnet. I'm trying to find a solution. I spent a lot of time on the phone with BT to work out if it was at their end and they said everything was ok there, and that is was either Mailbird or the the line dropping .....or something between BT and Plusnet?

Re: Time outs and emails replies

jab1 — Fri, 19 Jun 2026 18:08:26 GMT

OK. You appear to be having two distinct problems - email transmission/receipt and connection issues - am I correct?

What kind of internet connection do you have - FTTC or FTTP?

Is your email address an '@accountname.plus.com' (or one of the ones now in the Plusnet family)?

Re: Time outs and emails replies

Batfrog — Fri, 19 Jun 2026 18:13:11 GMT

@atom33 Not sure if it’s relevant but if you’ve left BT and were using xxxx@btinternet.com I believe that whilst you can keep and use the BT email address it won’t work correctly from an email client. It will only work from the BT webmail site – could be wrong ?

Re: Time outs and emails replies

PhilipHeyes — Fri, 19 Jun 2026 18:51:13 GMT

Using Mailbird perform a test, create a new email and send it to your own BT Internet email address, does that work ?

You mention timeouts, some email programs like Outlook allow this to be set. 60 seconds is long timeout.

Re: Time outs and emails replies

jab1 — Fri, 19 Jun 2026 18:54:41 GMT

@PhilipHeyes I think the 'timeouts' the OP is referring to are connection drops, but I could be wrong - the initial post appears to be a little 'random'.

Re: Time outs and emails replies

PhilipHeyes — Fri, 19 Jun 2026 19:09:50 GMT

Such as might might occur if attempting to use SMTP Port 25 when it has been blocked by the ISP,
or via SMTP Port 587 with encryption "NONE" when STARTTLS encryption has been mandated.

Re: Time outs and emails replies

jab1 — Fri, 19 Jun 2026 19:16:28 GMT

If you are talking about the email issue, @PhilipHeyes , possibly, but trying to look at this as the two distinct issues it appears (to me) to be, the OP has network drops not associated with the email issue.

As I said - a rather confusing original post, and a topic I am going to refrain from responding to until we know what the issue(s) is/are.

Re: Time outs and emails replies

atom33 — Fri, 19 Jun 2026 19:39:49 GMT

jab1 you are correct....connection drops.....or for example "a re-allocation of resources?"...as when school lets out the connection becomes grindingly slow....

and that has been talked about with BT and Mailbird, that that slow down is causing emails not to be picked up, or to be refused ........But it is only my replies..a newly written email doesn't seem to suffer.the same fate...

Re: Time outs and emails replies

atom33 — Fri, 19 Jun 2026 19:45:56 GMT

I'm not a techi....I wouldn't know where to find FTTP of FTTC...
My email accounts are with BT, who I've had email with since the early 2000's...switching to plusnet mail would mean losing a lot of stuff as they carry it across....

Re: Time outs and emails replies

atom33 — Fri, 19 Jun 2026 19:49:12 GMT

Except it was working fine until April...about the same time as I started having connection drops...You can keep and use BT email for a subscription fee.....It continued to work fine with mailbird up until April...

Re: Time outs and emails replies

atom33 — Fri, 19 Jun 2026 19:51:54 GMT

That does work n o problem the problem is ONLY with replying to emails - so far it's been NHS emails that I'm expected to reply to ...and emails to the USA....oh, and Mailbirds own tech dept.....I have to create a new email to reply...

Re: Time outs and emails replies

PhilipHeyes — Fri, 19 Jun 2026 20:00:01 GMT

"when school lets out the connection"

Is this a problem encountered only over a school's internet connection ?

Re: Time outs and emails replies

jab1 — Fri, 19 Jun 2026 20:24:01 GMT

@atom33 I am still a little confused, because I still think you have two issues which you are conflating.

jab1 you are correct....connection drops.....or for example "a re-allocation of resources?"...as when school lets out the connection becomes grindingly slow....

The bit in italics above is nothing what so ever to do with the email issue - which I will leave for others ( @PhilipHeyes ?) to try and help you with - but more to do with the condition of the link between your computer and the 'outside world'.

As you are with Plusnet, I assume you are using a Plusnet Hub2? Does that plug into your telephone master socket?

I will pick up the 'connection'/speed issue tomorrow, when I have the answer to the question above, but expect further questions, based on your reply. i appreciate you are a 'non-techie', so I will keep my questions/suggestions as simple as I can, but please answer them as clearly as you can, so we don't go down blind alleys.

Re: Time outs and emails replies

jab1 — Fri, 19 Jun 2026 20:44:35 GMT

@Batfrog wrote:

@atom33 Not sure if it’s relevant but if you’ve left BT and were using xxxx@btinternet.com I believe that whilst you can keep and use the BT email address it won’t work correctly from an email client. It will only work from the BT webmail site – could be wrong ?

I think you are correct, as I understand 'BT email' is now outsourced to Yahoo, who, AFAIK, do not have SMTP facilities.

Re: Time outs and emails replies

atom33 — Fri, 19 Jun 2026 21:29:58 GMT

Plusnet is fibre...I abandoned landlines.
I understand that you think there are two separate issues.
BT and Mailbird suggested that it might be THE issue.
I have a Gmail account that, touch wood, has not been affected.

Re: Time outs and emails replies

jab1 — Fri, 19 Jun 2026 21:35:18 GMT

@atom33 WHAT 'maybe the issue'?

'I abandoned landlines' - so are you saying your router does not plug into your telephone master socket?

Re: Time outs and emails replies

atom33 — Fri, 19 Jun 2026 21:35:11 GMT

WhIs this a problem encountered only over a school's internet connection ?

When school let's out they all pile on to the internet and the internet slows.....It's nothing to do with a school's internet connection ....

Re: Time outs and emails replies

atom33 — Fri, 19 Jun 2026 21:39:14 GMT

It doesn't , they set up a new fibre connection....