topic Re: Looking for info before Openreach visit for installation in Full Fibre

Looking for info before Openreach visit for installation

Vox — Mon, 18 May 2026 10:20:08 GMT

Several years ago, I had a trial with Youfibre who installed fibre to my house as my Plusnet service was being a bit iffy. I kept my Plusnet service as I was in contract and wanted to see if I was going to like the service from Youfibre (I didn't, the costs were going to be much higher than Plusnet for a service that was beyond what I needed, I just got a new router which solved the issue).

Due to the upcoming changes, I am now dropping my landline and going full fibre with Plusnet. I organised it by phone to explain the above as I wasn't sure if this meant that Openreach weren't needed. They checked and said there wasn't anything to the house, but I don't know if that means active or not. As far as I can see, the fibre cable is still attached and entering the house. Might it be that I need a different box or some other work? Or will Openreach arrive and find that the work is already done and it just needs 'switching on'?

Re: Looking for info before Openreach visit for installation

MisterW — Mon, 18 May 2026 10:33:08 GMT

@Vox

As far as I can see, the fibre cable is still attached and entering the house. Might it be that I need a different box or some other work? Or will Openreach arrive and find that the work is already done and it just needs 'switching on'?

I'm afraid Youfibre's cable and equipment is completely different to Openreach's. An Openreach appointment will be needed to install a new fibre cable and box (ONT).

Re: Looking for info before Openreach visit for installation

bmc — Mon, 18 May 2026 10:51:41 GMT

@Vox

I assume you've checked that full fibre is available to you.

As @MisterW has stated Youfibre use their own network and not the OR one so you need a full install. Have a look at the following to see what this means.

https://www.openreach.com/help-and-support/full-fibre-broadband-installation-checklist#accordion-b43490109a-item-56113228ba

Brian

Re: Looking for info before Openreach visit for installation

Vox — Mon, 18 May 2026 13:16:50 GMT

Thank you!