topic Re: No wifi in house in Full Fibre

No wifi in house

daveythesavior — Thu, 02 Apr 2026 15:42:22 GMT

I have recently moved into a new build and have had no wifi for nearly a week now. Plusnet have sent out 2 openreach engineers who both say the fault lies with plusnet but plusnet say it’s a problem with the ont. my question is what can I do and what should I do to try and solve this.

Re: No wifi in house

jab1 — Thu, 02 Apr 2026 15:46:59 GMT

@daveythesavior Welcome to the forums. What lights are what colour on both the ONT and the Hub?

Re: No wifi in house

Gel — Fri, 03 Apr 2026 12:21:40 GMT

You mean "no broadband", not wifi, which is under your control.

Re: No wifi in house

Baldrick1 — Fri, 03 Apr 2026 15:29:44 GMT

Moderator's note:
Thread moved from Broadband to Full Fibre

Re: No wifi in house

Townman — Sat, 04 Apr 2026 11:08:33 GMT

What you do is keep talking to Plusnet. They own the problem … and the BT engineers are most probably wrong. BT builds the service, Plusnet just activate the account / charging.

If it’s built properly activation is a simple task … if it’s not built properly…

A faulty BT build out is not uncommon. For the avoidance of doubt, does the ONT have a single port. Is it powered and what lights / colours does it display? What colours does the router show?