topic Re: Fibe package upgrade in Full Fibre

Fibe package upgrade

DeeeeeJ — Tue, 24 Mar 2026 13:08:14 GMT

Hi,

I have today completed my change from fibre 500 to 900.

Before, i was getting around 220mbps and 70 upload.

I have been told that the change has completed, however upon testing some of the devices there is no change.

My daughters iPad has now reached over 500mbps, however everything else seems to remain the same as before (around 200), any idea why this would be?

I have tried uploading a few photos but i don’t seem to be able too.

Thanks

Re: Fibe package upgrade

jab1 — Tue, 24 Mar 2026 13:16:33 GMT

@DeeeeeJ What other devices, of what age/vintage have you run the tests on? They will need to be 5Ghz compatible, and wherever possible, connected by Ethernet cable to the router.

To upload photos, you should either be using a desktop/laptop, or using the desktop option on phones/tablets.

Re: Fibe package upgrade

DeeeeeJ — Tue, 24 Mar 2026 13:29:06 GMT

Hi John,

Thanks for the reply. That would be why I can’t add a photo. Any idea how to get the site into desktop mode for the forum?

The iPad is very new, a few months old.
I have Tested it on my phone (iPhone 14, an Xbox Series X (directly next to the route), and an Asus Vivobook bought at Christmas).

Re: Fibe package upgrade

PhilipHeyes — Tue, 24 Mar 2026 13:32:59 GMT

Before [on 500Mbps], i was getting around 220mbps and 70 upload.

Your kit or its distance from the Router were already the limiting factor on a 500Mbps service
and raising the service speed to the Router does not address that.

Only improving the Wi-Fi coverage by adding more Wi-Fi Access Points will improve the coverage in your home.

Re: Fibe package upgrade

DeeeeeJ — Tue, 24 Mar 2026 13:40:50 GMT

The Xbox Series X is directly next to the router, it couldn’t be any closer.

My daughters iPad before the upgrade was only getting around 220mbps, since the upgrade she is now getting over 500.

Similarly with my phone, and Laptop, I am sat around a foot away from the router.

Edit* in fact looking at my history of speed tests on my phone, i have on a couple of occasions hit the near 500 mark before the change (this was last year). I have never looked into why my speed would be so much lower since.

Re: Fibe package upgrade

jab1 — Tue, 24 Mar 2026 13:46:48 GMT

To switch to desktop mode on mobile devices - I'll stick to the iPad as I don't use Android kit - in Safari:

Launch Safari on your iPhone, and navigate to the website you wish to view.
After the website loads, tap the 'aA' icon in the top corner before the address bar to open the website view menu.
From the pop-up menu, select 'Request Desktop Site'

Re: Fibe package upgrade

MisterW — Tue, 24 Mar 2026 13:47:00 GMT

@DeeeeeJ are you using a Plusnet supplied Hub 2 router ?

This is only a Wifi 5 capable device and so will max out at around 450-500Mb. To get faster wireless speeds you need a Wifi 6 capable router and client.

Re: Fibe package upgrade

DeeeeeJ — Tue, 24 Mar 2026 13:47:51 GMT

Hi,

Yes, I am using the Hub 2.

Re: Fibe package upgrade

PhilipHeyes — Tue, 24 Mar 2026 13:48:49 GMT

The built in speed tests of game consoles have produced some very curious results.

In the web browser of the XBOX try some alternative speeds tests :

https://speed.cloudflare.com/

https://interprefy.speedtestcustom.com/

Re: Fibe package upgrade

DeeeeeJ — Tue, 24 Mar 2026 13:50:55 GMT

Re: Fibe package upgrade

PhilipHeyes — Tue, 24 Mar 2026 17:04:53 GMT

@DeeeeeJ

It is 3 hours since your post and I still see 4 triangle signs. The 4 pasted images have yet to be released.

I find if I attach the image files (using the paper clip) to my posts they become available to see without delay.

Re: Fibe package upgrade

DeeeeeJ — Tue, 24 Mar 2026 18:17:44 GMT

Re: Fibe package upgrade

Dan_the_Van — Tue, 24 Mar 2026 18:40:38 GMT

@PhilipHeyes

See Where's my image?

I have approved the images

EDIT I have recalled two images as they exposed the static IP Address for @DeeeeeJ

Re: Fibe package upgrade

Dan_the_Van — Tue, 24 Mar 2026 18:53:30 GMT

@MisterW wrote:

@DeeeeeJ are you using a Plusnet supplied Hub 2 router ?

This is only a Wifi 5 capable device and so will max out at around 450-500Mb. To get faster wireless speeds you need a Wifi 6 capable router and client.

@DeeeeeJ

Please be reminded of this post, it was true for me when I used a Hub two.

The fact your upload speeds are around 100 Mbps suggests the speed upgrade has happened. You would need to prove you are not getting the 900 Mbps product speed with a wired connection to a LAN port of the Hub two for the reason already given.

2.4GHz wifi connection would probably be around 75 Mbps.

Re: Fibe package upgrade

PhilipHeyes — Tue, 24 Mar 2026 19:33:15 GMT

What we have seen are two images of the Wi-Fi speed tests.

What we don't have are the current speed tests of the cable connected XBOX.

I really like the Cisco Speed Test we have on VM that performs test first on on the VM Hub and then on the customers kit, you can imagine how much outrage it causes as it lays bare what that customer does not with to hear about their own kit or home network being at issue.

Re: Fibe package upgrade

DeeeeeJ — Tue, 24 Mar 2026 20:14:15 GMT

Thank you both, and thank you for removing the one with the IP.

I have very little knowledge when it comes to technology, so applogies if i Breached anything, or put myself at risk. 🤦🏻

In idiots terms, are you suggesting a try an ethernet test with it plugged directly in to the xbox?

Also, are you suggesting the Plusnet router is not capable of the speeds they are selling to me? I did ask if a new router was required and I was assured not.

On another side note, why was I historically able to achieve (albeit temporarily) a speed near 500mbps?

500 is what I was expecting and with the change it hasn’t gone up at all.

Re: Fibe package upgrade

MisterW — Tue, 24 Mar 2026 20:32:02 GMT

Also, are you suggesting the Plusnet router is not capable of the speeds they are selling to me?

The router is perfectly capable of 900Mb , just wired not wireless

Re: Fibe package upgrade

Dan_the_Van — Wed, 25 Mar 2026 08:32:33 GMT

@DeeeeeJ

regarding your IP Address as it is a static IP Address (always the same) its just advised not to share it on a public forum. No rule breached just not advised.

I am on Full Fibre 900 / 100, I use a TP-Link router which supports WiFi 6. there are few considerations with WiFi.

The device being used, not all WiFi interfaces are equal, older devices might not support the faster speeds.

My HP laptop (WiFi 5 device) link speed is limited to 433.3 Mbps by the adapter, speedtest is typically is 340/100.

My Pixel 7 Pro (WiFi 6 device) a typical speed test is around 600 / 100

My Samsung Tab-S10 (WiFi 6 device) a typical speed test is around the same.

Distance from Wireless Access Point / router.

The use of WiFi extenders can also restrict WiFi speeds.

This is why a direct wired connection to the hub is required as the LAN using a CAT 5e or above cable as it bypasses the hardware restrictions a WiFi adapter on the device and Hub Two has.

Although you may be disappointed your'e not receiving the full paid for speeds on some devices, is this actually causing an issue with day to day use of them?

For any speedtest I suggest sharing the test result link rather than a image.

A positive, you have increased the upload speed to 100 Mbps which may be of a benefit to you.

Re: Fibe package upgrade

MisterW — Wed, 25 Mar 2026 09:17:21 GMT

I'll echo @Dan_the_Van s comments, Wireless speeds can be inconsistent and be limited by the router and/or the device.

I have a relatively new laptop with a Wifi 6 capable NIC and it always dissappointed me that it could only get around 400Mb with my previous router ( Zyxel VMG3925-B10C which is only Wifi 5). So eventually I upgraded the router to a Wifi 6 one (Cudy WR3000H) and now the lappie gets around 750Mb. I still had a problem that sometimes it would drop to around 150Mb. Its an Intel NIC and eventually I tracked it to needing the adapter property 'Mimo power saving mode' setting to 'No SMPS' .

I also had problems with an Android tablet, it refused to show above 50Mb on a speedtest. A similar spec Android phone in the same location would give >250Mb. My first thought was that it was connecting to the 2.4ghz band rather than 5ghz but since my router has the bands split that wasnt a possible explanation!. After much investigation I eventually gave up and decided (as Dan suggests) that it wasnt affecting the real-life performance so just accepted it. Some time after replacing the router with the Wifi 6 one I had cause to do a retest on the tablet, lo and behold it was now showing >400Mb, go figure!