topic Re: Activation date in Full Fibre

Activation date

waltersn2001 — Wed, 31 Dec 2025 17:26:21 GMT

Hello,

My activation date was supposed to be today but had an email form plusnet stating that my new activation date is now the 2nd January. Why would this be as I already have full fibre at the house, and I'm taking over as a new customer. So I'm going from Plusnet to Plusnet but faster broadband. Can anyway clarify? Thanks

Re: Activation date

Longliner — Thu, 01 Jan 2026 11:32:22 GMT

Well, today is a public holiday with even our shops are closed ... still, you should not have been booked for a New Year's Eve call when OR will be trying to fix emergency faults. Will 48 hours make that much difference?

Happy New Year to everyone!

Mike

Re: Activation date

waltersn2001 — Thu, 01 Jan 2026 11:34:45 GMT

Well it wasn't activation was meant to be yesterday which is was the 31st which is a normal working day, besides I read that for each day they go over the date you should get compensation for

Re: Activation date

MisterW — Thu, 01 Jan 2026 11:39:48 GMT

@waltersn2001

was yesterday a 'confirmed' date or was it 'we expect to install...' ?

Re: Activation date

waltersn2001 — Thu, 01 Jan 2026 11:57:55 GMT

Well it said expected activation 31st December, don't understand what you mean? The date you're given is surely the date it should be.

Re: Activation date

MisterW — Thu, 01 Jan 2026 12:14:54 GMT

Well it said expected activation 31st December, don't understand what you mean? The date you're given is surely the date it should be.

Ah! well no, this is Openreach/BTwholesale we're talking about !!

When you place an order with an ISP, the system gives the earliest possible 'estimated' date. Once Openreach/BTw have accepted the order they provide a 'confirmed' date which may/or not be later than the initial estimate.

Sound like in your case, the initial estimated date was yesterday, and once accepted , Openreach confirmed the actual date as tomorrow and Plusnet relayed that confirmation to you.

Since its a Full fibre install and you say the property already has it, it SHOULD just be a remote activation. Make sure the ONT is left powered as Openreach will try and test the connection as part of the ordering process. If it fails, then the order will revert to an engineer install which will delay it for some days.

Do you already have the Plusnet router ?

Re: Activation date

waltersn2001 — Thu, 01 Jan 2026 12:30:00 GMT

Thanks for that information, I didn't know this I just assumed the date given was the date I thought it would be. Yes I already have a Plusnet router and I have fibre anyway so I thought it would of been straight forward. I haven't plugged the new router in yet as I was advised not to.

Re: Activation date

Baldrick1 — Thu, 01 Jan 2026 14:54:43 GMT

@waltersn2001

The Router is irrelevant at this juncture. If the ONT was powered off at the time that Openreach tested the connection then remote activation is unlikely to be attempted.

Re: Activation date

waltersn2001 — Thu, 01 Jan 2026 15:02:15 GMT

The ONT is always on I don't touch any of that so don't quite understand what the problem would of been, I'm taking over the line as a new customer with Plusnet as I'm moving in with my partner and he already has Plusnet fibre which ends tomorrow

Re: Activation date

Ritu_D — Fri, 02 Jan 2026 09:50:22 GMT

Hi @waltersn2001

Welcome to the community.

I appreciate this has been confusing due to the expected activation date.

With today being your activation date, let me know if you experience any issues after today.

Thanks

Ritu