topic Re: no broadband in Full Fibre

no broadband

lilacdaffodil — Thu, 25 Dec 2025 16:57:25 GMT

Hub 2 been flashing orange for 24hrs, help text number not recognised, no answer on phone. Cannot find a page to check if any outage in my area (Redruth). Very unhappy

Re: no broadband

SixCopperKs — Thu, 25 Dec 2025 17:09:57 GMT

Contact 0330 123 9123 (till 8pm) is your best bet to start the process running. In the meantime, if you have an old-style landline (plugged into wall) then check if you have dial tone (or complete silence, or crackles). If it’s working from one socket and not other sockets, then that’s important information to tell PlusNet in case they need to call out an Openreach engineer.

Re: no broadband

SixCopperKs — Thu, 25 Dec 2025 17:14:08 GMT

You can also access your PlusNet hub to see what it is reading from the line. But it sounds like the broadband link is down and the Hub is trying unsuccessfully to get a link. (The flashing orange light indicates no digital connection down the line.)

You should be able to access your hub if you connect to your PlusNet WiFi, and access

http://192.168.1.254

There’s more information on the PlusNet site and in various videos. HTH.

Re: no broadband

SixCopperKs — Thu, 25 Dec 2025 17:18:40 GMT

Common causes of a loss of digital link can include a faulty phone, a faulty or missing filter (the small white device that plugs into the socket which usually has a phone socket and a router socket). There are step-by-steps to follow on the PlusNet help site.

Re: no broadband

SixCopperKs — Thu, 25 Dec 2025 17:21:37 GMT

Sorry, I’ve just noticed you posted this in the full fibre section. In which case ignore what I was saying about ADSL and FTTC setups. With full fibre you have a small squarish ONT on the wall which has the data cable connected into your PlusNet hub, and the help site will guide you towards which little green lights you should see on the ONT.

Re: no broadband

pvmb — Sat, 27 Dec 2025 09:02:12 GMT

@lilacdaffodil wrote:
Hub 2 been flashing orange for 24hrs, help text number not recognised, no answer on phone. Cannot find a page to check if any outage in my area (Redruth). Very unhappy

Meanwhile, whilst waiting for further PN assistance, have you tried rebooting the ONT? Can't do any harm to try.