topic Re: Upgraded from 300 to 500 in Full Fibre

Upgraded from 300 to 500

John6262 — Tue, 23 Dec 2025 16:20:39 GMT

Hi, I upgraded from 300 to 500 & went live yesterday. Since upgrade my download speed has dropped to 150 & upload speed about 65. I’ve done a factory reset on my router. when i do a speed test, still reading 150 download.

Re: Upgraded from 300 to 500

MisterW — Tue, 23 Dec 2025 16:31:00 GMT

when i do a speed test, still reading 150 download

Is that a wired or a wireless speed test ?

Re: Upgraded from 300 to 500

John6262 — Tue, 23 Dec 2025 16:52:04 GMT

A wired test.

Re: Upgraded from 300 to 500

MisterW — Tue, 23 Dec 2025 16:57:26 GMT

Strange, the change to 65Mb upload would suggest that a change has certainly been made. I think you're going to have to call in and get someone to check what's happened

NB have you tried a different speed test , I usually find the Ookla speedtest.net reasonably accurate at the higher speeds

Re: Upgraded from 300 to 500

Andyuk — Tue, 30 Dec 2025 09:24:14 GMT

Morning,

I have the exact same problem. Upgraded from 300 to 500 package and my download as gone done to 150 while my upload has gone up to 69.

I’ve tried the usual help options and connection refresh no luck.

To me it feels like the order bot hasn’t processed the upgrade correctly.

Can someone from plusnet please DM me?

Thanks,

Andrew

Re: Upgraded from 300 to 500

Leanne_T — Wed, 31 Dec 2025 09:48:29 GMT

Morning @Andyuk

Welcome to the community.

Just to check, have you been in touch with our customer service team by text or calling since you posted on the community?

When did you upgrade?

Speak to you soon.

Leanne.

Re: Upgraded from 300 to 500

Andyuk — Wed, 31 Dec 2025 10:12:36 GMT

Morning,

Yes, I’ve done the text based line checks and connection refresh options.

Checking my inbox, I upgraded on 17th December 2025. That’s the date on my “Your broadband product change is now complete” email.

Thanks

Re: Upgraded from 300 to 500

Leanne_T — Wed, 31 Dec 2025 10:39:21 GMT

Thanks @Andyuk

I've dropped you a private message for some extra details

Leanne.