topic Re: Losing fixed IP on package change? in Full Fibre

Losing fixed IP on package change?

g0uex — Fri, 05 Dec 2025 16:18:39 GMT

I was just about to upgrade to full fibre and I have a fixed IP I have had for years. I am getting conflicting information as to whether I would keep the IP or lose it.

One person on customer support said I would lose it by switching packages and the other said I would not lose it because it is tied to the account and not the package.

Has any one else been through the same process?

Re: Losing fixed IP on package change?

jab1 — Fri, 05 Dec 2025 16:20:33 GMT

The second agent was correct.

Re: Losing fixed IP on package change?

g0uex — Fri, 05 Dec 2025 16:24:24 GMT

Thanks for that, I am just waiting for written confirmation from the tech dept.

If I cant keep the IP I do not want to upgrade and will start looking for a new provider.

Re: Losing fixed IP on package change?

jab1 — Fri, 05 Dec 2025 16:30:05 GMT

@g0uex You DO keep the fixed IP if you upgrade, I can promise you.

Re: Losing fixed IP on package change?

g0uex — Fri, 05 Dec 2025 16:52:07 GMT

All confirmed in writing and the order has been reactivated.

Thanks for the quick response.