topic Re: Lost static ip address after house move and upgrading to FTTP in Full Fibre

Lost static ip address after house move and upgrading to FTTP

bebrooke — Mon, 01 Dec 2025 08:12:00 GMT

Hi,

I've recently moved house and have upgraded to the 900 FTTP package. I've had a static ip for around 10 years but just this morning it seems to have reverted to a dynamic. I know that static IPs are no longer offered by Plusnet, but would this affect existing ones?

Cheers!

Re: Lost static ip address after house move and upgrading to FTTP

jab1 — Mon, 01 Dec 2025 08:18:42 GMT

@bebrooke If you have 'lost' your static, it is possible for it to be re-allocated, but this topic needs to be spotted by a PN staff member with experience.

@plusnettony - can you assist here?

Re: Lost static ip address after house move and upgrading to FTTP

MatthewWheeler — Mon, 01 Dec 2025 08:27:18 GMT

Hi @bebrooke

This should be fixed for you now.

Can you reboot your router?

Re: Lost static ip address after house move and upgrading to FTTP

Marsh — Mon, 01 Dec 2025 08:28:23 GMT

EDIT: Never mind Matthew beat me

Re: Lost static ip address after house move and upgrading to FTTP

bebrooke — Mon, 01 Dec 2025 08:33:43 GMT

Hi @MatthewWheeler ,

That's great, I've got my old ip back. Thanks for sorting so quickly. @Marsh thanks for also having a look!

Cheers,

Ben

Re: Lost static ip address after house move and upgrading to FTTP

Townman — Mon, 01 Dec 2025 09:15:39 GMT

@MatthewWheeler & @Marsh

Thank you for still lurking in the shadows - you are each deeply missed around these parts.