topic Re: Openreach 3 month wait for installation in Full Fibre

Openreach 3 month wait for installation

zappyella — Tue, 04 Nov 2025 08:56:23 GMT

Is it usual for Openreach to provide 3 months waiting time to install my full fibre?

Re: Openreach 3 month wait for installation

jab1 — Tue, 04 Nov 2025 09:00:41 GMT

@zappyella That sounds an awfully long time, even for OR. Are you in a remote location, or is your installation a complex one?

Re: Openreach 3 month wait for installation

Dan_the_Van — Tue, 04 Nov 2025 09:07:18 GMT

@zappyella

Looking at https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome what does the narrative indicate.

Your are looking for something like: -

Our records show the following FTTP network service information for these premises:-

Re: Openreach 3 month wait for installation

zappyella — Tue, 04 Nov 2025 09:07:55 GMT

No I'm not in remote location - there are Openreach vans in my road daily installing full fibre - yet I get an almost 3 month schedule (end of January 2026). When i queried this yesterday, the lady from Plusnet put this down to the weather and longer nights.

I have been waiting since September to ahve it installed

Re: Openreach 3 month wait for installation

jab1 — Tue, 04 Nov 2025 09:10:03 GMT

That explanation does not make sense, @zappyella .

Re: Openreach 3 month wait for installation

Dan_the_Van — Tue, 04 Nov 2025 09:15:44 GMT

The arrival of Openreach vans in your location does not necessary mean Full Fibre will be available now.

For me the Fibre cable arrived in the close I live in December 2024, Full Fibre became available April 2025.

The link I provided you should give an indication of when/if you can order Full Fibre

Re: Openreach 3 month wait for installation

zappyella — Tue, 04 Nov 2025 09:16:08 GMT

I get this from that link

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG partial Direct In Ground.

FTTP is available and a new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

Re: Openreach 3 month wait for installation

zappyella — Tue, 04 Nov 2025 09:20:07 GMT

No it doesn't

I wonder if Openreach have a shortrage of installation enginners

TBF to Plusnet they have loaned me a wifi dongle until i get sorted - 3 months is a long time to wait for full fibre though

Re: Openreach 3 month wait for installation

Dan_the_Van — Tue, 04 Nov 2025 09:23:17 GMT

Single Dwelling Unit Residential UG partial Direct In Ground.

That means your current phone line is buried directly into the ground, some ground works are required to run the Fibre cable to your property, there will be a wait for that to be completed.

It's very frustrating for you

Re: Openreach 3 month wait for installation

jab1 — Tue, 04 Nov 2025 09:23:06 GMT

Although I don't see why it makes it a 3 month wait, that 'partial Direct In Ground' does not help.

Re: Openreach 3 month wait for installation

Townman — Tue, 04 Nov 2025 09:30:35 GMT

What that does not indicate is the location of the dig. If it encroaches into the public highway it will need an A55 and PTW.

If across private property it will need a wayleave.

Re: Openreach 3 month wait for installation

zappyella — Tue, 04 Nov 2025 09:36:25 GMT

would weather conditions derail this though. I was told this was the reason for delay

Re: Openreach 3 month wait for installation

RealAleMadrid — Tue, 04 Nov 2025 10:07:38 GMT

@zappyella They are just making up excuses, Openreach seem to have great difficulty organising installations where digging is required. In my case there was blocked duct in the pavement and the Full Fibre upgrade was delayed for over three months because their contractors failed to turn up on two dates when PTW (permission to work) was in place, on the third occasion they had to extend the permit for an extra day to get the work done.

Older houses on the estate have required significant dig work to get fibre to them with long stretches of roadworks which have been ongoing since March and are not yet completed so maybe your situation is similar. There is nothing you can do about it apart from wait.☹️

Re: Openreach 3 month wait for installation

pvmb — Tue, 04 Nov 2025 11:03:54 GMT

@zappyella wrote:

Hi

No I'm not in remote location - there are Openreach vans in my road daily installing full fibre - yet I get an almost 3 month schedule (end of January 2026). When i queried this yesterday, the lady from Plusnet put this down to the weather and longer nights.

I have been waiting since September to ahve it installed

Delays in my fibre installation were attributed by OR to "high demand for fibre in your area".

Re: Openreach 3 month wait for installation

Baldrick1 — Tue, 04 Nov 2025 11:29:20 GMT

@zappyella

Shorter daylight hours and winter weather can certainly prolong the process. But it's not simply a case of a man turning up, digging a trench and installing fibre. In my case it went this way:

1. On Openreach employee turned up, surveyed the situation and marked a route for the duct. Luckily I was at home so we agreed this to where I wanted the fibre to enter my property.

2. Some time later contractors came, dug up my lawn and installed the duct and inserted a draw rope.

3. Some time after this I received an appointment and a contractor from a different company came and installed the fibre.

Between each step there was a delay waiting for the 'task complete' paperwork to be returned and the next stage ordered.

Re: Openreach 3 month wait for installation

Terranova667 — Wed, 05 Nov 2025 08:16:14 GMT

My install took 5 months in total from order in April to install in September at the property, mine was a partial in ground so digging was required,

I had delays due to a survey being required, ducting needing ordering as they ran out, the longest one was due to my local council permit not granting digging until two months later no reason, given Openreach had already been digging in my street laying ducting and cable at the time so why I got that delay I do not know, the last delay was due to someone within Openreach claiming more ducting was required even though my fibre cable to the property had been laid, but a few days later all of a sudden I got a txt from Openreach with a install date at the property and it was done.

I'm not saying this will all happen to your install but there are many reasons why delays happen, thankfully mine was an upgrade so I still had my FTTC connection.

Re: Openreach 3 month wait for installation

mwwagain — Sun, 16 Nov 2025 14:07:30 GMT

I am more surprised that the OP has got a 'confirmed date' at all, especially that far out.

I had a fairly early 'guess date' when ordering from PN, but no confirmed dates back and and endless loop of 'update next week' as various surveys, 'dig' works and a partial installation happened.

As noted above be aware of the " 'task complete' paperwork " stage. I had the fibre at the door which OR denied existed for weeks.

PN are rather stuck in the middle passing on OR's lies, but do seem reluctant to argue with their BigBoss at OR.

Re: Openreach 3 month wait for installation

PowerLee — Sun, 16 Nov 2025 14:42:44 GMT

@mwwagain wrote:

PN are rather stuck in the middle passing on OR's lies, but do seem reluctant to argue with their BigBoss at OR.

Exactly the reason I'll be moving provider away from the Openreach network once my Plusnet contract finishes in a few months.

I attempted to upgrade to FTTP earlier this year & Openreach repeatedly let the side down over several months & gave Plusnet false information leading to me getting annoyed & cancelling the upgrade.

Re: Openreach 3 month wait for installation

Champnet — Sun, 16 Nov 2025 17:01:14 GMT

I’ve just upgraded to FTTP, 2 weeks & 2 days from order to installation. Excellent service…..

Re: Openreach 3 month wait for installation

Townman — Sun, 16 Nov 2025 17:22:50 GMT

That long!!

One of my referrals ordered FTTP on Monday 10th November; it was all installed and working on Thursday 13th November early afternoon. That was a new installation, not the switch on of an existing connection.