topic Re: Sky Stream in Full Fibre

Sky Stream

rooky — Sat, 01 Nov 2025 08:38:51 GMT

Sky have said it plus net at fault that my Sky Sport UHD struggles at times. They have said plus net need to tweak my services to get the Ping down as I am getting around 16- 18 ping which I though be ok?

I don't think plus net have control over ping?

Re: Sky Stream

krusty — Sat, 01 Nov 2025 08:52:50 GMT

How does the service struggle?

Is what ever device, connected by ethernet or wireless?

Just confirm are you copper or full fibre?

Re: Sky Stream

rooky — Sat, 01 Nov 2025 09:15:43 GMT

Am 900 fibre

It happens on wire and wireless.

Just sky sport UHD when first turn it on it judders or skips then sometime through the match

Re: Sky Stream

beeceegee — Sat, 01 Nov 2025 11:40:37 GMT

A quick search suggests that a ping < 20ms should be fine for Sky UHD

Having said that I reckon 16-18ms is a tad high for an FTTP connection. I am also on 900 and my ping at the router is consistently between 8-10ms at the router, and around 11-12ms at the laptop (wireless).

Which router are you using? I don't know much about the PN router settings as mine is an ASUS

Re: Sky Stream

rooky — Sat, 01 Nov 2025 11:49:50 GMT

I am using a netgear orbi 370 is there something plus net need to do? To
Solve my ping

Re: Sky Stream

rooky — Sat, 01 Nov 2025 11:50:51 GMT

What dns server you use could this play a part?

Re: Sky Stream

jab1 — Sat, 01 Nov 2025 11:52:56 GMT

I doubt there is anything they can do - but I'm always open to suggestion. My thoughts are that SKY haven't a clue.

Re: Sky Stream

rooky — Sat, 01 Nov 2025 11:58:30 GMT

What you suggest? A different dns setting?

Re: Sky Stream

krusty — Sat, 01 Nov 2025 11:59:06 GMT

@rooky wrote:
What dns server you use could this play a part?

it can do,

try switching the google's 8.8.8.8 dns servers and then quad9's

See if the issue resolves it self.

From what you have said, that its sky sports, if the service itself gets over saturated and not enough resurces - be it bandwidth or compute power, what you have witnessed can happen.

At this state try dns servers, beyond that hope sky improves the service

Re: Sky Stream

Baldrick1 — Sat, 01 Nov 2025 11:59:55 GMT

@rooky wrote:
I am using a netgear orbi 370

I understand that this is a mesh set up. Are you measuring your ping at the master unit or on a satellite? If the latter are you using an Ethernet backhaul or are the mesh units interconnected wirelessly? Is your Sky box connected to the master unit or a slave?

Re: Sky Stream

krusty — Sat, 01 Nov 2025 12:01:00 GMT

@jab1 wrote:

I doubt there is anything they can do - but I'm always open to suggestion. My thoughts are that SKY haven't a clue.

they won't admit to system wide issues if there is one, to a single customer.

Trying a different dns service service may help or make no difference ( i suspect that latter but i'm happy to be proven wrong)

Re: Sky Stream

rooky — Sat, 01 Nov 2025 12:02:30 GMT

It even happened when hardwired to the router.

I think it the puk when I restart it in settings it solve itself for a week or so then happens again. We know what sky are like

Re: Sky Stream

rooky — Sat, 01 Nov 2025 12:04:55 GMT

Am using
1 1 1 1
1 0 0 1

Was told it best is that wrong

Re: Sky Stream

krusty — Sat, 01 Nov 2025 12:14:19 GMT

@rooky wrote:
Am using
1 1 1 1
1 0 0 1

Was told it best is that wrong

its not wrong, cloudflare can provide a very good dns, they are in a position to do so. As you have been using a different dns provider, try pns, google's, and also quad9s

Re: Sky Stream

rooky — Sat, 01 Nov 2025 12:33:36 GMT

What numbers for those pls 1st a d 2nd

Re: Sky Stream

Baldrick1 — Sat, 01 Nov 2025 13:21:01 GMT

I find it difficult to comprehend why ping should affect streaming performance unless there is a problem with your Sky box. I find it hard to believe that the Sky box does not have inbuilt memory that is buffering the incoming data? I suspect that this is a fable invented to enable the Sky technician to blame others as an excuse to leave for some-one else to resolve.

I can understand why ping is important to gamers, but should be irrelevant to streaming services.

When I look at my download speed when streaming UHD from Amazon or the BBC (I don't have Sky), I see blocks of data peaking to about 28Mbps. This clearly indicates that the TV is buffering the data. If either by design or a fault in the Sky box, the buffer is nearly running out of data before the next tranche is downloaded then this is a fault for Sky to resolve. My money would be on faulty buffer memory in the Sky box.

@rooky

If ping is important to streaming performance you might ask Sky why they do not specify a maximum ping time as well as the minimum download speed. They don't seem to specify it, so it can't be an excuse for their service not working properly.

Re: Sky Stream

beeceegee — Sat, 01 Nov 2025 13:55:56 GMT

@rooky wrote:
What dns server you use could this play a part?

I use Google's dns server 8.8.8.8 and 8.8.4.4

Re: Sky Stream

krusty — Sat, 01 Nov 2025 13:59:22 GMT

some dns page links

PN
https://www.plus.net/help/broadband/about-dns-server-and-website-settings/

GOOGLE
https://developers.google.com/speed/public-dns

QUAD9

https://quad9.net/

Re: Sky Stream

Baldrick1 — Sat, 01 Nov 2025 16:31:13 GMT

Seriously though, just imagine the thousands of Sky Stream customers with a ping in excess of 18ms. Can you imagine them all searching around for ways of reducing their ping times in order for this service to work?

Re: Sky Stream

rooky — Sat, 01 Nov 2025 16:32:38 GMT

Nope but why has sky said that.

Anyone is there any stream users here with any issues