topic Re: Issue installing my full fibre - timescales? in Full Fibre

Issue installing my full fibre - timescales?

Mouse25 — Thu, 30 Oct 2025 17:57:37 GMT

Hello. I had full fibre installation booked for today. It was a 'trusted partner' of Open Reach that came and he immediately told me that he could not install as apparently fibre in my street is at the back and from overhead cables, and he'd need scaffolding to do the job.

I've already been reading through the forum and so did a property search. I can see I am in a FTTP priority area and FTTP install process is 1 stage but it also says 'Single Dwelling Unit Residential OH Feed alternate L2C solution required', so not sure why a 'normal' engineer was even sent in the first place as clearly there was always going to be a need for a specialist install.

I've already been waiting for weeks for broadband (I switched from another provider to PlusNet as they weren't even giving me an installation date and I urgently need connectivity) and the unknown extra time is triggering my anxiety disorder.

It would therefore be helpful to know if anyone else has been through this and, if so, how long it took.

Thank you,

Re: Issue installing my full fibre - timescales?

jab1 — Thu, 30 Oct 2025 18:04:45 GMT

@Mouse25 Sadly, when you are an 'odd' case as you are, the system can get confused. All I can do is point a PN staffer in your direction - @Christopher_G can you or one of your colleagues help here?

Re: Issue installing my full fibre - timescales?

Christopher_G — Thu, 30 Oct 2025 18:23:03 GMT

Hi @Mouse25

I've sent you a private message to try and get you some help with this. Could you take a look at your community inbox and get back to me please?

Thanks for flagging this @jab1

Chris

Re: Issue installing my full fibre - timescales?

Mouse25 — Thu, 30 Oct 2025 18:47:36 GMT

Thank you so much for your help!

Re: Issue installing my full fibre - timescales?

Mouse25 — Thu, 30 Oct 2025 18:48:02 GMT

Will do! Thanks so much, Chris

Re: Issue installing my full fibre - timescales?

Marsh — Sat, 01 Nov 2025 09:57:00 GMT

Hey @Mouse25,

I tried to call you today. However I failed to reach you I have updated the ticket on your account when your free please get back in touch with us below is a direct link to the question

https://www.plus.net/wizard/?p=view_question&id=251167254

Re: Issue installing my full fibre - timescales?

Mouse25 — Sat, 01 Nov 2025 11:54:56 GMT

Hello. Thank you. I have replied but can you please remove the public link to my question thread as it contains personal information. Thank you @Marsh

Re: Issue installing my full fibre - timescales?

RobPN — Sat, 01 Nov 2025 12:10:07 GMT

@Mouse25

The link may be public but only you can see the information it leads to as you need to login to do so.